The Apurva Spa — Attraction in Kuta Selatan

Hello, I would like to speak with a manager regarding my spa services yesterday.

It made me feel very awkward and hard to fully relax at a premium 5-star resort, I could have gotten a much cheaper treatment for half price at a cheaper place for better service.

I arrived 15mins before 16:00 and waited until 16:02 to be greeted to begin the treatment. It was evident things were running behind schedule however my treatment ended early before the 60 mins allotted time. During the treatment the masseuse left to inform the staff about something else.

To add to the confusion, the day of and day prior, I was asked to confirm the private meditation or yoga as it was clearly not planned in advance.

The spa manager mentioned a technical issue and needing to push back my start time 30mins to 18:00 but I let them know I had dinner plans at Koral that evening.

After scrambling to find someone to teach the private session, and having to default to just meditation (and not yoga my initial request) we finally found a person available.

The session felt rushed, someone knocked on the door during the treatment and I just felt so uncomfortable the entire time.

This does not represent the purpose of a relaxing spa day at a 5-star resort at all.

To make matters worse, at check out, I paid once and the host insisted for me to pay again. I told her it already charged me twice and had to show her my bank statement for her to reverse it. After she followed me in the resort lobby 10 minutes later to ask for a signature after double checking with her...

It’s the beat massage experience that I have ever have in my life. I took the deep tissue massage with Anista who took me out of this world with her magical fingers. She heeled my muscles’ tension and body stress. If you would like to born again, come to make massage with Anista!. Very special and memorable experience that highly recommended to anyone will visit Bali! The spa is stunning. You can shower before the massage session. Also you will find everything ready for you (comb, body mist, tooth brush, etc.) then they will take to the massage session after having the welcome drink. Then, you will have a foot scrub then your preferred massage and when you finish, you will have another drink before you leave along with a gift. I took a picture of my experience so it can help you for this amazing experience. I also took a picture with Anista (the massage heeler). If you didn’t make massage with her, i can tell you that you have never make a massage. Very highly...

I attended my first reformer pilates lesson at Apurva Kempinski and was feeling a bit apprehensive. The class usually consist of three participants however so happen at that session, I was the only one. Fajar the PT was pleasant and professional. Though it was my first session he adjusted the level of difficulty based on my ability. I felt I benefitted from being pushed beyond my comfort zone. He gave me feedback at the end of the session which helped me identify my strength and also areas of weaknesses which I need to improve on. I definitely recommend this session to anyone who wants to improve their strength and flexibility. I also had a chance to get two massages at the spa. The massages were relaxing and restful. On my last day I went for a pedicure which was done by Eka. She was very meticulous, gentle and pleasant. The spa is one of my favourite places...