So far - extremely disappointed!!! And I have yet to even arrive! I will change / amend - add - rewrite this review AFTER my stay. Please read entire review.

Amended 7.22.22 Despite being absolutely the angriest I have ever been at any hotel - Ever - I must give credit where it Is due. Did 7 Pines ruin my wedding Anniversary. Yes. Did they cost me thousands of dollars and cause me great inconvenience? Yes. Am I still a little angry / frustrated about 7 Pines canceling on me - and then me spending €15,000 and being forced to stay at a hotel that I did not chose - that is nowhere near a beach. Yeah. BUT - sometimes leadership is about doing what is right when things go absolutely wrong. Vito - 7 Pines General Manager did the right thing and probably the best he could given the timing and circumstances.

Despite canceling our hotel stay 36 hours before arrival due to a problem with the local government and the hotel not being able to open due to permit / paperwork issues - Vito did manage to find us another hotel on a sold out island. We ended up at Li Finestreddi and managed to salvage some of our trip. He apologized profusely. Vito had a hand written card / apology waiting at the new hotel. He promised to take extra good care of us if we come back to Sardinia and give him a second chance. Hopefully that happens.

Original Review: I have traveled 3 million plus miles. I have spent 7,500 + nights in hotels across more than 90 countries. I am a laid back, reasonable, and pragmatic guy. I have seen and experienced most of it! Haha. I can usually just roll w whatever happens.

I spent nearly $30,000 in cash / Hyatt points for my six (6) day stay at 7 Pines Resort in Sardinia. That is A LOT of money!! 7 Pines has changed my room 3x now (Principe Suite / Beach Suite - etc..). I tried to rent a boat through their concierge - they attempted to charge me 500 Euro more than the going / market rate. I tried to book spa appointments but they cannot confirm a date or time… not sure why? I tried to book some dinners and other activities but after the above - I was too frustrated (30+ emails). I just did it on my own.

To be fair / balanced…

1. This is a new hotel. It opens July 15th. There is always going to be some bugs / missteps. I expect that.
2. The effort from 7 Pines staff has been there / kind of…. Maybe…They respond to emails - they seem to care - but their ability to execute - very poor. Unproven.
3. If you have internal issues - fix them behind the scenes. Having spent years traveling all over Italy - things are just always harder, more difficult, and more complicated than they need to be in Italy. No idea why… but 7 Pines has taken this to a completely stratospheric level!

When you book / visit a premier iconic 5 star resort and you spend $30,000 for a week - you expect SIMPLE details to occur. Give me the room I booked and paid for. Confirm the day and time for a spa appointment. Help w dinner reservations. Plug me into the local network for activities and experiences. Help me celebrate my wedding anniversary. NONE of this happened so far.

I don’t care how much money you make or spend. What your status is. Everyone is a customer. We want and need the same basic things. Honesty, integrity, ethics, and fairness. We want value and what we pay for. When a hotel fails to deliver the most basic snd reasonable expectations - it is a cause for significant concerns. 7 Pines - you must do better. This is shameful.