Royal Palace Museum — Attraction in Genoa

One star for the opulent decorations and fanscinating paintings, and one star for the staff of the museum except the stubborn rude madame.

When my wife and I stepped outside to the terrace, she yelled to us angrily and rudely, insisting that we were absolutely wrong. Ok, the terrace is not open to visitors in the rainy days, but is there any sign on the door indicating that it is forbidden to go outside because of the rain? No. She said we should not touch anything in the room, but we did not attempt to touch the door purposely. The door is the same as that one at the entry, which is closed as well when I had to touch it to open it. How can visitors know that they should not open the door to the terrace without any instruction? The terrace is also part of this palace and we just thought it was also accessible. After that, she followed us all the way, as if we were prisoners allowed to visit the museum because of her mercy. Ok, let's say we should not go outside. Is it not her negligence of duty to show visitors that they should not go out or lock the door? How could she assume that visitors guess correctly! Reviewing the reviews of other visitors, you can see pictures taken on the terrace outside. We wanted that as well.

Genoa is a city known for its maritime culture with an open mind to visitors from all over the world. The national museum of Genoa shows its cultural treasure as well as its friendliness to visitors. We were coming with respect and no malice, but were sad to hear that we were not supposed to be treated politely, but needed to guess whether one part of the place was open or not, and would be required to get away or pay for nonexistent damages if we guess wrongly. If the door closed but not locked without any instruction on it meant that it was not open, the whole place should be closed because the entry door was closed as well. If you had just put a 'No Entry' sign on the door or told us when we entered, I will definitely not try to go out. The lady just spoiled our visit and our impression about Genoa. We were happy about the city until we met her, aggrogant and picky to visitors. Now that you value this heritage, why don't you take care of it by giving clear instructions to visitors rather than let they guess where they can go and where not. Never be treated like this when we visit other places in Italy, Spain, France, Switzerland or any other countries. Very depressed and may never be...

“Rude security guard damages palace reputation & visitor experience”

I am writing this comment to express my deep disappointment regarding a recent encounter with a female security staff member at the Palazzo Reale di Genova.

While appreciating the stunning beauty and historical significance of the Palace, my visit was severely marred by the unnecessarily rude and confrontational manner of one of your guards.

The staff member in question was a middle-aged woman with short brown hair and black-rimmed glasses.

I was merely taking a few personal photos/selfies to commemorate my visit—a standard, harmless activity for any tourist. This guard approached me and aggressively questioned my actions, asking: "Why do you need to take so many photos of yourself?"

She then escalated the situation by bringing up unrelated and unsettling stories about previous visitors being prosecuted for photography inside the palace.

I have traveled extensively and visited dozens of palaces and historical sites across over different European countries, including renowned venues like the Palace of Versailles. This is the first time in all my travels that I have encountered such an unwarranted and aggressive reaction from staff regarding simple, non-intrusive personal photography.

This behavior is completely unacceptable and creates a hostile environment for paying guests. Tourists visit historical sites to appreciate them, and taking a few photos is a fundamental part of the modern museum experience.

It is truly no wonder that the palace seemed relatively empty of visitors during my time there. If this is the standard of visitor interaction, it actively discourages people from entering and enjoying this magnificent national treasure.

I urge the management of the Palazzo Reale to immediately address the customer service standards of its security personnel, particularly the guard in question, to ensure all guests are treated with the respect and courtesy...

I had the absolute pleasure of visiting the Royal Palace Museum (Musei Nazionali di Genova - Palazzo Reale) in Genoa, and I must say, it was an unforgettable experience! This stunning 17th-century palace has been beautifully preserved and now serves as a museum, showcasing an impressive collection of art and artifacts.

As I wandered through the opulent halls and chambers, I was struck by the rich history that permeates every inch of this palace. From the intricate frescoes adorning the ceilings to the exquisite furnishings and decorative arts on display, every detail tells a story of the royal families who once called this palace home.

The museum's collection is truly impressive, featuring works by some of the most renowned artists of the time, including Van Dyck, Rubens, and Veronese. I was particularly fascinated by the impressive gallery dedicated to the art of the 17th and 18th centuries, which features an array of stunning paintings, sculptures, and tapestries.

What struck me most, however, was the palace's impressive history. Built in the 17th century for the Balbi family, the palace was later acquired by the Royal House of Savoy and served as a royal residence until the 19th century. The palace's rich history is palpable, and I felt as though I was stepping back in time as I explored its grand halls and chambers.

Furthermore, the museum offers a range of interesting tours and events, including guided tours and lectures. The museum staff were very friendly and helpful, and they provided me with a wealth of information about the palace and its history.

In short, the Royal Palace Museum is a must-visit destination for anyone interested in history, art, or architecture. With its impressive collection, rich history, and stunning architecture, this museum is an absolute gem that should...