Best Denki — Attraction in Kumamoto

1/5 stars is too high, extremely negative experience. Bought two Nexus 5 in May 2014, and signed an Emobile (now Ymobile) contract at the shop. Not only the service was extremely slow (1 week delivery for phones currently on campaign and 2h per contract for the paperwork), but also a month later it turned out they made changes to the signed contract and added call packages I explicitly refused! I had to pay 2 months of extra-services upon their cancellation via the mobile operator. Now 2 years later upon cancellation of the contracts, it turns out they have lied about the data packages as well : saying we buy 7GB/month, but actually getting 5GB and paying the extra accumulated bytes at the end of the contract period. They do not speak English (another negative, though not surprising point) and all communication was done via a Japanese friend. Language barrier cannot be blamed for their outrageous customer service. If it had been the case in Europe, I would have filed at least 2 complaints to the consumer protection center. Cannot highlight further: DO NOT SIGN ANY CONTRACT...

This place is the best place to shop for your house appliances. Staff were really great especially Mr Ando he is quick to find the right product . He’s the best find him he can be your super guy. I save a lot of money because of his suggestions...

Mr. Ando was the guy who assisted us and has done so professionally. He was also efficient and kind with his approach. Will be...