ANA Crowne Plaza Nagasaki Gloverhill by IHG — Attraction in Nagasaki

In over 30 years of IHG regular use, this I think is the first time I have been driven to write a review. I don’t consider myself to be a grouch. But the accumulation of issues at this and the Kumamoto CP is motivating. I use IHG because the standard and services should be predictable around the world, but only when value is good. Here value is mediocre.

Among the issues :

Some stains on chairs and the carpet (tolerable, but surprising anywhere in the world and especially in ultra clean Japan)

Few facilities, no real advantages for Platinum and an overpriced breakfast

Messing over the bill, poor English and wasted time

No English language TV

Water in shower not very hot in the morning. Forget about a hot bath.

As for facilities, there is nothing for sports, and no public bath as in other comparable properties I have stayed in in Japan.

As for billing, the reservations made on IHG included a second person charge. When I arrived, it seem the successive night reservations were combined into one and another second person charge was added, raising the apparent bill some 25%. I lost some 25 minutes checking this out and making sure it would not apply. That is the sort of nonsense I see nowhere else.

Any issues are complicated by the extraordinarily rudimentary English of some of the staff (at other times it was better).

The room itself was pleasant. I had a view to the back: I suppose a harbour view is nicer.

Free parking is a real bonus. In season however (I stayed some time ago), it might be hard to find a space (if you take the car out, you may not find another one).

As usual, breakfast is overpriced if not in the reservation.

I have stayed now in competing hotel chain properties elsewhere in Japan, profiting from the Platinum status of a friend.

I found this to be quite a step above IHG Platinum, both in terms of hotel quality and Platinum benefits.

To be fair, the Fukuoka Crowne Plaza was excellent, with decent benefits and good staff, and overall good value.

I see previous reviews noting points above got the standard answer “We are deeply sorry that you did not enjoy your experience ...” I did enjoy my experience .. the location is good. I showed photos of the stained furniture to staff, the first time I have done that anywhere. But I suspect fixing that will be too costly. Anyway please don’t paste a...

During my stay at the ANA CROWN ROYAL Nagasaki, I found the hotel's location to be quite convenient for exploring local attractions. It is about a 20-minute car ride from Nagasaki Station and just 7 minutes from Shinchi Chinatown. Additionally, it's a mere 2-minute walk to both the Shanghai Hongkong Bank Museum and the Chanpon Ramen Museum.

The hotel is situated near the picturesque Dutch Slope, which is lined with charming souvenir shops. This area also offers easy access to the historic Oura Catholic Church, with an entrance fee of 1,000 yen. For those looking to explore further, there is a nearby bus stop that services routes to Glover Hill and Oura Cathedral.

The room we stayed in was of decent size, providing a comfortable space for relaxation. The breakfast buffet leaned heavily towards Japanese cuisine, which was a delightful start to the day While the air conditioning seemed to be centralized and non-adjustable, it did not detract from the overall comfort of the stay.

The staff at both the front desk and the breakfast buffet were exceptionally nice and attentive, contributing to a pleasant experience. I was also intrigued to see the Spectrum of the Seas cruise ship docked at the nearby international cruise terminal during my check-in.

Overall, ANA CROWN ROYAL Nagasaki offers a convenient and comfortable stay with friendly service, making it a good choice for travelers looking to...

The only thing to describe about ANA Crowne Plaza Nagasaki is "THIS IS SO ANA CROWNE PLAZA HOTEL". Why I say so? It is because no matter the room, restaurant, interior design or the atmosphere had been measured by a system and designed service standard. It is a very common way of cooperate management and almost all big hotel chain like Grand Hyatt, Four Season and IHG Rewards Club. This is a very effective and countable method and good for problem handling. However, everything being circulate and everyone's training is strictly follow the same only one believed. It can cause cold customer service and without unique character, just This is what all ANA Crowne Plaza Hotel in Japan doing now. Therefore once you stay one of them means you stay all already. Same colour used, same pattern of duty, same way to respond (nearly on same voice tone.) For the class rating of ANA, I have no complaint at all because what you paid is what you get. Besides, if I don't expect anything then I should have nothing to disappoint. Even they just throw me a check-in reminder or a voice message. Honestly it made no difference for me. (P.S. All ANA at the perfect location, it should be a good point, however the condition of choice also under...