KPJ Johor Specialist Hospital — Attraction in Johor

Worst experience ever in this Hospital. Came to A&E on 18/06 at 2am due to severe neck pain/swollen & left arm numbness. They admit without getting initial from insurance when I already told them I’m using insurance. I was admitted around 2.30AM and the GL was only applied 10AM after almost 8 hours being in the ward. I was not informed upon admission that the GL is still pending nor any deposit was collected upon admission. When I saw Dr Bea Kea Chuang in the morning around 9.30AM, he told me the blood test done by A&E doesn’t shows any sign of infections so they need to do MRI. He then wrote a confirm diagnosis in insurance form without even doing the MRI first. I was waiting in the ward for the MRI and the nurse came and told me insurance declined. The staff then told me to pay for the MRI first and then appeal again. I then called the insurance company to understand, they told me why did the hospital admit me without getting initial in the first place. When I confront the hospital staff and management Ms Thilaga they kept telling me this is their hospital protocol. And they keep pushing me back to insurance company. In fact my insurance company AIA even tried to help me and told me to ask Dr to appeal again as he cannot write the confirmed diagnosis without doing the investigations, but the doctor refused to appeal! I am already in the Hospital for more than 48 hours without doing MRI or knowing what actually happened to my shoulder. With all this struggle, I am being played like ping pong ball and the doctor can tell me if I’m not happy can opt for another doctor? How unprofessional is this!when I told Ms Thilaga about my concerns, she also loosing her patients and telling me there’s nothing much she can do. I mean you are representing the management team, when there is a blunder from your team, you need to take the accountability. But here they keep blaming each others and I need to suffer in the end. When I told about writing official complaint, the answer from management officer Ms Thilaga was, you can go ahead and write, in rude manner. This is not how a management staff should behave when patient has all the right to know why the blunder happened! I am extremely disappointed with this Hospital and I will never recommend anyone to come as the management representative itself is not professional and instead of helping to resolve the issue, they can ask you to just write complaint. So here I am writing a review as told by your own staff. You don’t jeopardize patients life to safeguard the consultants. When there is a mistake from your end, you need to come to conclusion how to resolve and not telling patient to write in complaint and show don’t care attitude. Very...

Date: 9th September 2024

To Whom It May Concern,

I recently visited KPJ Johor Specialist Hospital for a health check-up and was asked to arrive at 8:00 a.m. as the service operates on a first-come, first-served basis. I was informed that the entire process would take around 3 to 4 hours. Unfortunately, my experience was quite disappointing and far below expectations.

I arrived on time at 8:10 a.m. and waited for registration until 9:40 a.m., despite being told it was a simple process. When I inquired at the wellness counter at 9:15 a.m. about the delay, I was informed that it was due to a lack of staff and a high number of patients. My queue number was 005, with only four patients ahead of me, so the delay was unexpected.

The registration process finally started at 9:40 a.m., and by 11:30 a.m., all my tests were completed except for the final echocardiogram. After the echo, I was instructed by a male nurse to go to the X-ray room to collect a report before meeting the doctor. Upon arrival at the X-ray room, I was informed that the report was not ready, and I ended up waiting until 12:55 p.m. to receive it.

When I finally went to the doctor’s room for consultation, I was questioned by the staff about being late. I explained that I was delayed due to waiting for the report, as instructed by the echo staff. However, the doctor had already gone for lunch at 1:00 p.m., and I was asked to return at 2:30 p.m. I provided my contact number to be notified when the doctor returned, but by 3:10 p.m., I still hadn’t been contacted. When I checked with the counter staff, I was told the doctor had just arrived. No one bothered to inform me despite my earlier request. The consultation finally took place at 3:40 p.m. with Dr. Kuan Yeh Chunn.

I have previously done health screenings at various healthcare centers in Kuala Lumpur but have never experienced such delays and lack of coordination. This was my first time at KPJ Specialist, and it will certainly be my last. I would not recommend this service to anyone seeking a health check-up. The cost for these services is substantial (nearly RM 1,000), and the quality of service should reflect this. As a private hospital, KPJ should not be compared to government facilities offering low-cost services. We are paying for efficiency and professionalism, which were clearly lacking in my experience.

KPJ Specialist Hospital must remember that many of their patients are working adults with other commitments. I hope that the hospital will take this feedback seriously and make necessary improvements to ensure a better quality of service in the future. With Singapore just 30 miles away, there is a high standard to measure up...

Extremely Disappointed with the Nurses’ Attitude at Dr. Ngim’s Cardiology Clinic

I accompanied my father to his follow-up appointment at Dr. Ngim’s clinic, and once again, we were met with incredibly poor service from the nursing staff. Every visit requires us to wait from as early as 7am until 2 or 3pm. When we politely asked how many more patients were ahead of us, we were rudely told to “just look at the screen” and that patients are called in order by number.

Due to limited seating, we had to sit further away. We kept checking the screen regularly, and when we saw that my father’s number was next, we waited just outside the clinic. However, the nurses skipped our number and called the patient after us. When we asked why, we were met with extremely rude responses, saying the doctor had called us “many times” – which was clearly not true or we would have heard it. They never informed us that sometimes numbers might be called out of order, which makes it unreasonable to expect patients to sit there for hours without being able to use the restroom or grab a bite to eat.

One particularly rude and disrespectful nurse, who was visibly overweight and Malay, stood out for her terrible attitude. Every visit has been a frustrating experience because of her. We also overheard other patients complaining about the nurses at this clinic, which shows that this is not an isolated issue.

We understand that some patients may be difficult, but it’s completely unfair for polite and respectful patients like us to be treated with hostility and raised voices. If it weren’t for the fact that Dr. Ngim is familiar with my father’s medical history and has performed surgeries on him before, we would never return to this clinic.

Please improve your staff’s attitude and professionalism. Patients are not here to be mistreated – we are paying for medical care, not...