I rarely leave negative reviews, but their actions were completely unreasonable. The tearistas at Tealive Aeon Alma were quite rude when we bought a mango spk. Sadly, it didn't taste like spk at all, so we went back to the counter to ask them about it. They kept insisting that they had already put in spk, but we were sure there wasn't any spk taste in it. Strangely, none of them responded or even acknowledged us until my brother and I had to raise our voices a bit louder to get their attention. Eventually, one of them reluctantly took our order and remade it for us but with a sour expression.

In the end, it would have been better if they had just listened to our concern and fixed the issue from the beginning. Good customer service means understanding and addressing customer concerns promptly and politely, rather than making them feel ignored or belittled. We hope Tealive Alma Aeon and Tealive Headquarters will look into your service in the future to ensure a better experience for all their customers. (If Tealive Malaysia requires your staff's pictures, I can send you privately. I don't want to jeopardize any of your team members' future careers by sharing their pictures publicly.)