Casa Na Bolom — Attraction in Chiapas

While staying in a nice hostel in SC we wanted to spend a weekend in a nicer hotel for our anniversary. We had previously visited the museum, and were impressed with the history and foundation. We enquired on Thursday, and were shown a nice upstairs suite with a large whirlpool bath, fireplace, and garden views. Perfect, we thought, a huge hot bath and a nice space. Upon checking in the following day the first thing we tried to do wash wash our hands in the bathroom sink - this resulted in jets of water covering the floor and us, as one of the taps had been removed! Ok we'll use the shower head instead. After deciding to have a shower as well, and waiting a few minutes, it became painfully obvious, that hot water was not forthcoming. ||||After asking at reception, I was informed that they could fix it, but not until the following day and they offered us another inferior room which we declined, as we were only there for the suite with the whirlpool bath. As we had paid for the suite, and on the promise that it would be fixed the next day, we packed our bags and left. ||||The next day we arrived and checked in, to find that the sink had not been fixed. We decided that we would just deal with the broken sink by plugging a wine cork into the open pipe. Upon running the bath, the water ran out completely. We were again offered another room, which again we declined. We asked when they would fix the water and we were told that it would be fixed immediately. It was not.||||We ended up staying that night and the following night with no running water, and showering in another room in another part of the hotel. We asked for a complimentary night as they promised that the water flow and temperature would be fixed on the Sunday, which they agreed to. Again there was no hot water until Monday morning when we had to check out.||||Our main issue was that they continually promised a resolution, which did not happen, nobody was in a position to take responsibility and fix the problems we encountered. While the staff were friendly, there seemed to be nobody who could actually deal with the water problems.||||If you want to stay here, check the facilities first as the staff didn't seem to understand that we selected the room for its nice bathroom, which we were...

While staying in a nice hostel in SC we wanted to spend a weekend in a nicer hotel for our anniversary. We had previously visited the museum, and were impressed with the history and foundation. We enquired on Thursday, and were shown a nice upstairs suite with a large whirlpool bath, fireplace, and garden views. Perfect, we thought, a huge hot bath and a nice space. Upon checking in the following day the first thing we tried to do wash wash our hands in the bathroom sink - this resulted in jets of water covering the floor and us, as one of the taps had been removed! Ok we'll use the shower head instead. After deciding to have a shower as well, and waiting a few minutes, it became painfully obvious, that hot water was not forthcoming. ||||After asking at reception, I was informed that they could fix it, but not until the following day and they offered us another inferior room which we declined, as we were only there for the suite with the whirlpool bath. As we had paid for the suite, and on the promise that it would be fixed the next day, we packed our bags and left. ||||The next day we arrived and checked in, to find that the sink had not been fixed. We decided that we would just deal with the broken sink by plugging a wine cork into the open pipe. Upon running the bath, the water ran out completely. We were again offered another room, which again we declined. We asked when they would fix the water and we were told that it would be fixed immediately. It was not.||||We ended up staying that night and the following night with no running water, and showering in another room in another part of the hotel. We asked for a complimentary night as they promised that the water flow and temperature would be fixed on the Sunday, which they agreed to. Again there was no hot water until Monday morning when we had to check out.||||Our main issue was that they continually promised a resolution, which did not happen, nobody was in a position to take responsibility and fix the problems we encountered. While the staff were friendly, there seemed to be nobody who could actually deal with the water problems.||||If you want to stay here, check the facilities first as the staff didn't seem to understand that we selected the room for its nice bathroom, which we were...

In the Colonial Mexican town of San Cristóbal de las Casas, Chiapas, you won’t find a more interesting place to stay than Na Bolom, “The House of the Jaguar,” a research center turned hotel/guest house tucked into a forest of tall trees. Seven decades ago, Swiss photographer Gertrude Duby Blom and Danish archaeologist Frans Blom turned this 1891 stone and stucco complex into a museum, cultural center, guest house, and garden focused on the people, history, and environment of the Maya region of Mexico. Na Bolom’s guestrooms hide behind arches lining stone patios graced with trees and flowering vines. Inside your room, high ceilings and wooden roof beams show off Maya textiles and artifacts decorating white stucco walls. You can warm your feet in front of your room’s brick fireplace or grab a book off the shelf and read in a cozy wooden chair. Out your back window, morning light reveals shaded pathways winding through the garden’s trees and native plants. ||Na Bolom’s library and exhibits pull in overnight guests and scholars alike, so don’t be surprised if you meet a film maker, botanist, pianist, or playwright from Mexico or a half-dozen other countries, or a Lacandón Maya couple in town with their young children. Dinner at the long dining room table--or outside on the flagstone patio—brings you traditional Mexican dishes that range from chicken a la orange to quesadillas and enchiladas, and the promise of a classical Mexican breakfast the following morning will make you want to wake up early. Try the huevos rancheros, locally-harvested coffee, and fresh orange juice before you tour the in-house museum and the exhibits of Gertrude Blom’s photographs that line the courtyard walls. And when you’re ready, simply walk outside through Na Bolom’s huge wooden doors to explore the streets of San Cristóbal de las Casas and the Indigenous past and present that...