Jungala Aqua Experience — Attraction in Quintana Roo

In general overpriced We visited with my husband (2 adults) because we were looking for a nice activity around playa del Carmen (traveling from Valladolid to Playa del Carmen, approximately 2 hours of drive) 1 important thing, be careful don't use the address in Google maps for Jungala (which btw is the address they have in their site as well) there in no entrance for jungala (and no guidance on the road, no signs nothing) We spent 45 minutes turning again and again on the highway trying to find the entace, we ended up in an unfinished complex where thankfully someone was epaking English and told us that we have to drive to Cirque de soleil. This should be your destination on maps in order to arrive to Jungala. Once you go there a little train comes to pick you up and drives you (there is a tunnel below the high way) to Jungala. For this 1st part I was already quite negative and tired. Now when it comes to the park. There are 2 groups of slides for adults (1 of the for families, where double tubes could be used), there were 2 areas for children and 2 common pools the lazy river and the wave pool, the last ones can be found even in hotels, not something special. The lazy river was very slow I guess that's why it is named lazy, the waves were OK I mean it's something standard, they put some sand before entering and sunbeds with umbrellas that made it look like the beach. So for an adult there are 4 areas to spend time, 2 sets of slides, the lazy river and the wave pool. The day that we arrived the family set of slides was closed (so 1 set of slides and the 2 pools were left) they informed us about that at the ticket counter and gave us a ticket of 200 pesos for each one of us. This is nice from their side BUT 50% of the slides was not working! So we were left with one set of slides (thrill drill) the laze river and the wave pool. Again the last one are the most common pools. The thrill drill group of slides consists of 4 types of slides. 3 of them are unique and the last one (on a lower platform) is repeated 4 times and it is for racing! 1400pp pesos is too much for what they offer. In addition to that you have to pay extra for the small locker 150 pesos.. If they had 4 or 5 groups of slides then probably you can feel that it worths the money but at this moment with the current features that they provide the park is overpriced. If you have kids then maybe it's a nice park for you but...

It's a good place to spend the day with family. The arrival at the place is a bit confusing as there's no clear signage, but the access is the same as for Cirque du Soleil Joya. It's recommended to arrive early as the entry process takes a long time, especially if you haven't bought your ticket beforehand. There are several 'filters'; first, they indicate which line to take, then they check your backpacks (x-ray scan) since they don't allow entry with food, etc. All of this took more than an hour despite having few people in line. You can pay for a locker to store belongings or get private cabana packages (you can also do this after entering the park). Then, they take you in a train-like car to the park, as it's on the other side. They check a form again that you need to fill out, and upon entering, you can claim towels. They only register your entry wristband, although some people are asked to leave an identity document (we found this strange because not everyone is asked to do so).

The facilities are very good, nice, and safe. The bathrooms and changing rooms have shower services and provide bags for wet clothes. The park can be walked and explored quickly, it's ideal for families with small children. The Lazy River has several entry and exit points where you can use floaters or vests. There are many chairs and loungers along its edges, and it's safe to leave your belongings there while you explore the park; there are many workers, and the place doesn't feel crowded.

The children's area with slides is the most crowded, and the loungers in this area fill up quickly; it's right next to the restaurant. The area for younger children is right there too, with some very cute tiny loungers for the kids.They also measure and weigh you for the slides to ensure you comply to grant you access.

The wave pool is decent, but the waves are not strong. The cabanas are great and offer privacy, but as I mentioned, the place doesn't feel crowded, and you can find chairs or loungers to leave your things. The food and drinks are acceptable, and the service is good.

Upon leaving the park, there's another security check. At 5:30 pm, quite a few people gather in the locker and dressing area. In general, the park has beautiful and clean facilities, and it's a great place to spend time...

Incredible day with the kids. My boys are six and eight, and had an absolute blast. The wave pool, the water slides, the adventure pirate ship. Food is reasonably priced for an amusement park and relatively high quality . The facilities, including bathrooms and all of the water areas are very clean. Service is excellent. We came on December 30th, and it was not very crowded. Far less so than what we have experienced at Legoland, Au Lani, and other comparable theme parks. I think it ended up being about $250 USD for 4x people for the day. The website was continuously glitchy when we tried to buy tickets online, but we phoned the toll-free number for Canada and Europe and we're able to purchase the tickets over the phone. No problem with someone who spoke. Perfect English. We chose not to get a cabana package, and I am glad we did not. There was no shortage of seats available. Taxi ride from Playa del Carmen to get here with 500 pesos, including tip. You get dropped off at the Cirque du Soleil parking lot, and then they have a little golf cart shuttle that takes you underneath the highway to the jungala water park. My only complaint is that the family water slides were malfunctioning for the day, so we were not able to go on those. Also, things are inefficient upon arrival with needing to present credit card and ID, it took longer than I would have expected. Locker rental was 150 pesos. If you are staying in Playa del Carmen or Cancun and looking for a day excursion to do with your kids, I would highly recommend this. I saw a number of tweens and teenagers as well, and they also seem to be having a good time. Mixture of Americans, Mexicans and Canadians. Everyone was...