The Bliss at Vidanta Riviera Maya — Hotel in Quintana Roo

I cannot be happier with this hotel, it got 5 stars out of 5 and I highly recommend it. As a very well traveled person, here is my honest review for future travelers.|Traveled in May 2024.|The good:|This was my first time at a vidanta resort and they left a very very great experience in my mind, something I never experienced before.|This hotel has extremely GREAT customer service, we never saw a bad attitude or face, everyone was more than eager to assist at all times, perfect coordination to bring our rental car up front for us to leave the property several times a day, perfect transportation from our room to central lobby with no more than 3 minutes wait time.|The whole compound was super clean including restrooms around, I checked several times and never disappointed.|Pool areas very clean and plenty of vegetation, beds and umbrellas to rest. |Our room was super cold and very big and those people cleaned it not once but twice a day. Room had all necessary to cook in.|When we checked in they brought all our stuff to the room in 6 minutes after we arrived to the room, delightful.|I sincerely wished I wouldn’t known about these resorts before purchasing my timeshare in Hawaii but now I know I might consider purchase one here.|They were constantly cleaning the seaweed at the beach and refreshing the area.|All towels were high cotton quality and the body lotion and shampoo were extremely pleasant I ended up bringing one bottle home.|They gave us some chocolate strawberries as a welcome gift and we loved it.|They had ice machine on the same floor which was very convenient and our check out took literally 3:45 minutes which was GREAT.|Plenty of extra pillows and blankets for all of us.|My special thanks to our cleaning lady named LANDI since she was extremely good cleaning our room at the Bliss #3820.|We had a very early flight so they coordinated our pick up from the room at 4:20 and guess what???? They were knocking at the door at 4:20 just like I like it.|The bad:|Absolutely nothing I can think of and I am those travelers who spot everything and writes it all.|The could do better:|Maybe strike a deal with the circus people so they can give us some discounts for large families, we didn’t get the chance to go because of the high prices.|Have a line to get into the resort for cars that have tags already, Saturday night was too much wait at the door because they had only one line and we had vans full of check in people in front of us.|Maybe consider lowering prices of things inside the resort, we had a car so it didn’t affect us but they were about 30-40% higher than outside the compound.||I have extensive travels in over 46 countries and I can tell you this hotel was one of my small number of favorite ones, RECOMMENDED it by all means.|It won’t be the last time we will visit.|Thank you ALL at Vidanta resorts, you...

I cannot be happier with this hotel, it got 5 stars out of 5 and I highly recommend it. As a very well traveled person, here is my honest review for future travelers. Traveled in May 2024. The good: This was my first time at a vidanta resort and they left a very very great experience in my mind, something I never experienced before. This hotel has extremely GREAT customer service, we never saw a bad attitude or face, everyone was more than eager to assist at all times, perfect coordination to bring our rental car up front for us to leave the property several times a day, perfect transportation from our room to central lobby with no more than 3 minutes wait time. The whole compound was super clean including restrooms around, I checked several times and never disappointed. Pool areas very clean and plenty of vegetation, beds and umbrellas to rest. Our room was super cold and very big and those people cleaned it not once but twice a day. Room had all necessary to cook in. When we checked in they brought all our stuff to the room in 6 minutes after we arrived to the room, delightful. I sincerely wished I wouldn’t known about these resorts before purchasing my timeshare in Hawaii but now I know I might consider purchase one here. They were constantly cleaning the seaweed at the beach and refreshing the area. All towels were high cotton quality and the body lotion and shampoo were extremely pleasant I ended up bringing one bottle home. They gave us some chocolate strawberries as a welcome gift and we loved it. They had ice machine on the same floor which was very convenient and our check out took literally 3:45 minutes which was GREAT. Plenty of extra pillows and blankets for all of us. My special thanks to our cleaning lady named LANDI since she was extremely good cleaning our room at the Bliss #3820. We had a very early flight so they coordinated our pick up from the room at 4:20 and guess what???? They were knocking at the door at 4:20 just like I like it. The bad: Absolutely nothing I can think of and I am those travelers who spot everything and writes it all. The could do better: Maybe strike a deal with the circus people so they can give us some discounts for large families, we didn’t get the chance to go because of the high prices. Have a line to get into the resort for cars that have tags already, Saturday night was too much wait at the door because they had only one line and we had vans full of check in people in front of us. Maybe consider lowering prices of things inside the resort, we had a car so it didn’t affect us but they were about 30-40% higher than outside the compound.

I have extensive travels in over 46 countries and I can tell you this hotel was one of my small number of favorite ones, RECOMMENDED it by all means. It won’t be the last time we will visit. Thank you ALL at Vidanta resorts, you...

I reserved a 2-bedroom unit at The Bliss in Vidanta Cancun, excited for a relaxing getaway after a 5-hour flight. Upon arrival, I was informed that I had been "upgraded" to the Grand Mayan, only to discover that this so-called upgrade was a 1-bedroom unit in a building that was completely uninhabitable.||||The trouble began immediately. Vidanta's resort uses trams to transport guests from the main lobby to the hotel lobbies, but I was told the tram could not accommodate luggage. My belongings were placed in a locked bellman cart with assurances they’d be delivered to my room within 30 minutes. Over an hour later, my luggage was still missing.||||Upon reaching the hotel lobby, I was hit with an overwhelming stench of mold and mildew. Despite arriving several hours after check-in, my room was not ready. I decided to grab a meal, but the poor signage and incorrect directions from three staff members left me wandering in the dark for 25 minutes before finally finding the restaurant. Along the way, I encountered other lost and frustrated guests.||||After dinner, I returned to check in, only to face my "upgraded" accommodations at the Grand Mayan. As soon as I opened the door, the overpowering smell of mildew and mold forced me to step outside for air. I have respiratory issues and allergies, and within minutes, my throat was itching, my nose was congested, and I was constantly blowing my nose. I immediately requested a room change, but repeated calls to the front desk either went unanswered or left me on hold indefinitely.||||My chance I found my luggage unattended in a random corner of the property. Once back in my room, I was horrified by its condition: cracked plaster, filthy kitchen appliances, and upholstery so stained and tattered it looked like it had never been cleaned. The room was an utter disaster. I immediately booked a room at another hotel. Because, the thought of sleeping at this hotel was unbearable. I thought about sleeping on the balcony, but it was on the first floor, making it unsafe. Desperate, I lined the bed with towels, covered my face with a blanket I brought from home, and stayed on the phone with my boyfriend all night.||||The next morning, I woke up at 6:00 am with swollen eyes and worsening respiratory issues. I left for the other hotel even though it wouldn’t be available until later that day.||||At checkout, I explained my situation to the receptionist, who casually suggested I use an inhaler or see the resort doctor. This was not a solution for the serious health risks posed by the mold and mildew. I filed a complaint before leaving and have continued to experience symptoms even days later. ||||This experience was an absolute nightmare. Vidanta Cancun was unsanitary, poorly managed, and unsafe. Do NOT stay here. No one should be subjected to...