Sir Adam Hotel — Attraction in Amsterdam

We stayed at the Sir Adam hotel for 5 nights and this was one of the worst stay experiences we ever had, as detailed:||1. Terrible housekeeping services and unresponsive and inattentive staff||i. On day 2 night when I went to bed I noticed that my pyjama top was missing. I believe it was taken by the housekeeping during change of bed linen by mistake. While I report that incident to the reception the next day morning, the reception seems don’t care about it and they never update me on the progress. I had to make enquiries to the reception every day and what I got from them was "no reply and no progress", which was very frustrating. After multiple enquiries day by day, eventually it was revealed my pyjama top was taken by the housekeeping and it was found in the contract out laundry services. The reception did not send the pyjama top to me and eventually I had to got it back myself at the reception on the day of check out, not sure whether it had been washed. For this incident it appears to me that it was not their fault and I never hear a single word of apology or sorry from any one of them for the inconvenience caused.||ii. On day 2 we noticed that the complimentary drinking water had not been refilled, therefore we phone to reception for the water. After waited for more than one hour with two phone calls at the reception, still no water came and eventually I had to go down the reception and got the water myself. ||iii. On day 3 when I got back to our room I noticed that the toilet brush was found inside the toilet and the toilet had not yet cleaned. Moreover, the toilet tissue paper had not been refilled. I believe the housekeeping did not finish their work but walked away. ||As the toilet tissue paper had not been refilled, I asked the reception for the tissue paper at 3 p.m.. I had waited till 4:30 p.m. and no tissue paper, therefore made another phone call again, waited till 6:30 p.m. and still no tissue paper. Eventually I had to go down the reception again to get the tissue paper myself.||iv. At one night we came back to the hotel after midnight and found out the front door of the hotel was closed and locked. Without any instructions on the front door we had to explore around the building for the night entrance. This is a pitfall as I believe there should be some instructions at the front door about the night entrance and at least the reception should mention about it during check in. ||2. Unauthorised charge of unconsumed minibar item||Upon check out we confirmed with the reception we did not consume any minibar items. But one hour after checked out I received an email with an invoice stating that I had consumed one bottle of Heineken beer and my credit card had been charged for nine Euro without my authorisation. I reply to the hotel by email stating that we did not consume any Heineken beer. In fact all four bottles of beer were on the table above the fridge. In the reply email I had attached a photo taken upon check out showing that all four bottles of Heineken beers were in place on the table. But they just simply ignore my reply email and they did not reply and refund until I made a complaint to them two days later. Therefore please be very careful for their unauthorised charging. ||3. Missing Marriott points and night credit ||As the Sir Adam hotel is one of the Design hotel, we could earn Marriott points and night for the hotel stay. But one week after check out I still haven’t received the points and night credit. Upon enquiry they just reply me there is some technical issue but so far I still haven’t receive any points and night credit. Therefore please be cautious if you are the Marriott member in an attempt of earning points and night by staying in the Sir Adam Hotel.||As evidenced above, my unpleasant experiences were not caused by a single incident or due to the fault of just a single staff. I believe there is significant systemic deficient in the management, training, and supervision of the hotel team. As a result of poor housekeeping services, unresponsive and inattentive staff, together with the unauthorised charge of unconsumed minibar item and missing Marriott points, I believe this was the worst hotel services I have ever encountered and therefore I would suggest to think twice before you...

We stayed at the Sir Adam hotel for 5 nights and this was one of the worst stay experiences we ever had, as detailed:

Terrible housekeeping services and unresponsive and inattentive staff

i. On day 2 night when I went to bed I noticed that my pajama top was missing. I believe it was taken by the housekeeping during change of bed linen by mistake. While I report that incident to the reception the next day morning, the reception seems don’t care about it and they never update me on the progress. I had to make enquiries to the reception every day and what I got from them was "no reply and no progress", which was very frustrating. After multiple enquiries day by day, eventually it was revealed my pajama top was taken by the housekeeping and it was found in the contract out laundry services. The reception did not send the pajama top to me and eventually I had to got it back myself at the reception on the day of check out, not sure whether it had been washed. For this incident it appears to me that it was not their fault and I never hear a single word of apology or sorry from any one of them for the inconvenience caused.

ii. On day 2 we noticed that the complimentary drinking water had not been refilled, therefore we phone to reception for the water. After waited for more than one hour with two phone calls at the reception, still no water came and eventually I had to go down the reception and got the water myself.

iii. On day 3 when I got back to our room I noticed that the toilet brush was found inside the toilet and the toilet had not yet cleaned. Moreover, the toilet tissue paper had not been refilled. I believe the housekeeping did not finish their work but walked away.

As the toilet tissue paper had not been refilled, I asked the reception for the tissue paper at 3 p.m.. I had waited till 4:30 p.m. and no tissue paper, therefore made another phone call again, waited till 6:30 p.m. and still no tissue paper. Eventually I had to go down the reception again to get the tissue paper myself.

iv. At one night we came back to the hotel after midnight and found out the front door of the hotel was closed and locked. Without any instructions on the front door we had to explore around the building for the night entrance. This is a pitfall as I believe there should be some instructions at the front door about the night entrance and at least the reception should mention about it during check in.

Unauthorized charge of unconsumed minibar item

Upon check out we confirmed with the reception we did not consume any minibar items. But one hour after checked out I received an email with an invoice stating that I had consumed one bottle of Heineken beer and my credit card had been charged for nine Euro without my authorization. I reply to the hotel by email stating that we did not consume any Heineken beer. In fact all four bottles of beer were on the table above the fridge. In the reply email I had attached a photo taken upon check out showing that all four bottles of Heineken beers were in place on the table. But they just simply ignore my reply email and they did not reply and refund until I made a complaint to them two days later.

Missing Marriott points and night credit

As the Sir Adam hotel is one of the Design hotel, we could earn Marriott points and night for the hotel stay. But one week after check out I still haven’t receive the points and night credit. Upon enquiry they just reply me there is some technical issue but so far I still haven’t receive any points and night credit.

As evidenced above, my unpleasant experiences were not caused by a single incident or due to the fault of just a single staff. I believe there is significant systemic deficient in the management, training, and supervision of the hotel team.

I would suggest to avoid this hotel if possible, otherwise think twice before you consider it and be careful of your bill for unauthorized charging, and watch out for the missing items after housekeeping and watch out for the missing Marriott points...

I arrived back home from Amsterdam on Friday 23rd August after a horrible experience at this hotel.

We stayed in Room 415.

Myself and my wife have been to Amsterdam combined over 30+ times. At 43 years of age, we usually stay at the opposite side of the river at the Kimpton De Witt on Nieuwezijds Voorburgwal 5.

However, this trip (Tuesday 20th August – Friday 23rd August) we decided to try something different and booked the Sir Adam hotel over the water for something different.

On our first night in the hotel we were awaken by a loud noise and noticed that the large heavy ventilation hatch in the bathroom had broken away from its fixings and was literally hanging on with 1 fixing.

We had to avoid the shower and toilet that evening/morning as it was not worth the risk using the bathroom in case it fell down. When we advised the staff in the morning on reception, they were helpful and offered us a complimentary breakfast which we accepted. They sent someone up to fix it when we left the room to visit the city the same day.

Unfortunately this is when the holiday took a turn for the worst.

For context, we still take an amount of cash with us to Amsterdam from the UK. We change our GBP at Tesco (UK Supermarket) and take the Tesco envelope with us and take £150 a day out of the envelope to spend during the day along with any card purchases.

On Thursday 22nd, my wife wanted to sleep in, so I took some money out the envelope for Thursday and left £250 in the envelope for Friday (our last day). I placed the envelope on the record player in the room so my wife could see it when she woke up.

I caught the ferry into the city and had a coffee on my own. I had intended to walk back to the hotel to meet my wife to start the day – however she rang me to advise that there was no need for me to walk back to the hotel and instead she would leave the hotel and meet me at the Ferry instead – so I didn’t need to walk back.

Upon meeting her at the Ferry, I asked had she locked up and put the money/envelope away? She advised the envelope was still on the top next to the record player. She asked me did I want to walk back to the hotel and put the envelope into the safe.

I said no. This is my biggest mistake.

The sun was out, we were looking forward to a day out – What could go wrong? I mean the room was locked so surely it would be safe right?

Unfortunately, when we returned to the hotel on Thursday evening (22nd August) the envelope had gone.

The Tesco money envelope, the receipts in it and all the money had gone. 3 x £50 notes and 5 x £20 notes.

Before going to reception, myself and my wife stripped the room to double check we had not made a mistake.

After we were sure it was not there we went to reception and a staff member came up to strip the room also. No money was found. We were advised to wait until the next morning (Friday 23rd – last day) to speak to management.

On Friday morning, we went downstairs to explain and we had 2 meetings with the hotel staff.

We were told that there was nothing that they could do. They trust their staff and that we should have put our money in the safe.

I believe we are reasonable people and I FULLY ACCEPT that I should have walked back to the hotel and placed the envelope in the safe. But I didn’t.

HOWEVER, despite the hotels terms and conditions that they are not responsible for lost money etc.. let us be very honest here.

THERE ARE ONLY 3 SCENERIOS HERE: I am a liar and I am making this up The person who came into my room has accidentally put the envelope in the trash bin thinking it was trash. The person who came into my room has taken it.

I personally believe (hope) – that it has been thrown away by accident.

However, that still left us with NO money on our last day and ruined the trip.

Irrelevant of any terms and conditions the hotel wish to quote – I know for a FACT – that our money has gone. It is has gone missing from that room and from their hotel.

That is...