Mitre 10 MEGA Ferrymead — Attraction in Christchurch

Mitre10 Ferrymead can be a very busy place. Even so, given it is so large, so distributed across such a large space, thanks to the very personable staff, it does not necessarily feel so.

Operatively, I have patronised this store over the course of the last four years quite consistently. Curiously, the diversity of Mire10’s product offerings, for me, has meant I have visited the store looking to service numerous varied needs.

It is this aspect, along with the very human interface, the very friendly, approachable and helpful staff, who find me returning again and again, and almost always, finding or being directed to what I sought.

Likely, any attempt to offer analysis or review of such a complex business offering as Mire10 product portfolio represents will be biased in favour of my own subjective experiences, which are unlikely to be wholly representative of all of the store’s products and services.

However, in general terms, my experience and inclination would be to emphasise that without the staff, Mitre10 would merely be an extremely large warehouse sitting inert and unrecognised.

Distortedly, however, my perspective omits the very large clique of trades people who frequent the store, who, most likely, easily find there way around and would successfully meet their professional requirements one way or another, regardless.

As a facility, Mitre10 Ferrymead is very accessible, including walk-in shopping, browsing interest, warehouse-based collection and ordering, and tradesperson specific supply.

Furthermore, facilities are distributed across a number of adjacent sites, geographically, looking to service such a diverse clientele. Parking for domestic customers is plentiful, communal with numerous adjacent businesses.

Entry and exit is well marked, and, by in large, transacting purchases is fluid an trouble free. Practically, where there is, on occasion, rarely, a problem with a purchase – returns or faulty items are delt with helpfully and empathetically.

Mitre10 consistently demonstrates a remarkable flexibility. I do not exaggerate to say Mire10 does advocate for its own customers, proactively.

Finally, perhaps in recognition or this business’ size and complexity, there is a cafe’ – a Columbus coffeehouse eatery. This facility operates to ameliorate the potential trial of shopping, parenthood, retirement, and the daily existential anxiety, quite nicely; although, not entirely to...

All staff that I approached for help were friendly and accommodating with answering all of my questions (I had a lot of them).

One staff member went out of his way to walk me to the other side of the store, to find the exact spot of an oven thermometer I'd been looking for. I really appreciated him taking the time to do that - instead of just directing me. This saved me heaps of time hunting it down myself.

A female staff member really impressed me with her knowledge and expertise on fire extinguishers and gas bottles. She took the time to listen to me and was patient when I asked her a lot of questions. The advice she gave me was really helpful! It allowed me to go away feeling 100% more confident than when I'd first walked in-store. I didn't catch her name but thank you so much for your help. Much appreciated.

At the checkout I was served by a lovely lady called Jen. She made my day when she came along with a handheld scanner and scanned all of my products directly in the trolley. This saved so much time and effort of having to put each product on the counter.

Mitre 10 in Ferrymead is a great store which has such a wide range of products to choose from. They have excellent parking outside the store. We always try to make a point of visiting there when we're in the area and will continue to do so in future. Thank you for the fantastic customer service today Mitre...

Updated review:

Their customer service really is awesome. Excellent communications and professional, with a genuine desire to make it right.

I bought a bag of Yates cactus mix which was completely different from how it usually is (I've been using it for a decade). They immediately replied and said they would refund and replace it, and also open the new bag in front of me. Unfortunately the new bag was the same - they opened several - then said Yates must have changed it's formula. The new stuff is very fine, not good for cacti at all. So they also gave me for free a bag of chunky pumice to mix in.

I am totally satisfied with this result and their excellent customer service.

The only sad thing is if Yates has chnaged their mixture I will have to find another brand! I am very curious to find out if this is true - I think it will annoy a lot of cactus/succulent enthusiasts if so. Anyhow this is not Mitre 10's fault. I'll continue shopping...