STIHL SHOP Ferrymead, Christchurch — Local services in Christchurch

I brought my chainsaw in for servicing and was told it would be taken care of. After waiting a full week, I returned to check on the progress only to discover that they hadn't even started looking at it yet. The branch manager's reason was that he had a video call that went longer that morning - really?

This was my first time using this shop, and unfortunately, the experience fell well short of expectations. A week should be more than enough time to at least diagnose the issue or provide an update on the status. The lack of communication and apparent disorganization was frustrating, so I ended up taking my chainsaw back.

UPDATE: They eventually called me back and I decided to give them another chance, and let them give it a proper service - which to me means cleaning the fuel filter, air filter, and a basic chain sharpening. However, when I picked it up, they had even not sharpened the chain at all. If this is what they consider a "service," then their standards are well below what most customers would expect. UPDATE: it's obvious they also don't test what they service, since after taking the chainsaw home it loses all power when cutting into any significant branch.

Between the initial delay, lack of communication, and incomplete work, I cannot recommend this shop. Honestly, you'd probably be better off watching a few YouTube videos on basic chainsaw maintenance - it's much less hassle than dealing with this place and you'll likely get better results doing it yourself. UPDATE : I'm happy to report that the shop reached out to me and made things right. They brought my chainsaw back in and this time completed a proper, thorough service. The chainsaw is now...

The service from Michael and his partner over the weekend was above and beyond, having recently purchased a imow5 evo from them The way they went above and beyond to find a solution and then also sort it out when there was a wee technical glitch by coming out to my house to resolve this on a weekend was exceptional, having also tried Foster’s Stihl shop I would drove across town to support these guys rather than use fosters.

This is the type of support you want when spending a lot of money and they truely care for their customer's. Highly recommend for anything Stihl support these guys as they will...

I purchased a fire - woodsman serene - through stihl shop ferrymead and they were fantastic to deal with. I had a person disaster through the process and they were very considerate and professional. The fire is fantastic everything we hoped for and more. I had three different quotes to install and purchase but these people were the only ones that listened to me and provided what we wanted. Thanks Bill Caines for...