Hot Spring Spa Pools (Hamilton) — Attraction in Hamilton

Outstanding Service and Exceptional Experience

We couldn’t be happier with the experience we had purchasing our Hotspot Relay spa, and it’s all thanks to Phil Brown (Hamilton branch). From the moment we walked into the store, he was welcoming, knowledgeable, and genuinely attentive to our needs. Phil took the time to understand exactly what we were looking for, guiding us through the options and providing us with valuable insights without any pressure.

The process was seamless, and we never felt rushed. He made sure all of our questions were answered, from the technical aspects of the spa to the delivery process. We felt confident in our decision, and it’s clear that Phil genuinely cares about ensuring customers are happy with their purchases.

Thank you for making this experience so easy and enjoyable! We highly recommend Phil to anyone considering purchasing a spa. You won’t be...

Bought a new spa pool for Hot Springs Spa Hamilton. The salesman, Phil Brown, was excellent and very friendly. This is our first spa so he went through all the different models and what is involved in using and maintaining a spa pool. Once we decided which model to buy he gave us a very good deal on the pool and the accessories. Sorting out the delivery date was fast and easy. Installation went through no problem but it depends on your house and section. You need to allow at least 3 hours for installation as it takes about an hour to an hour and a half for just filling the spa pool, so that they can show you what chemicals to use and get it all balanced for you before they leave. We are really enjoying the spa and it is working great. I have no regrets buying the spa and Hot Springs Spa was an excellent company to deal with and they are highly...

I wanted to get a replacement water side pipe gasket part for my SPA. As our New Zealand made SPA manufacturer was no longer in business I wondered around to this shop and asked if you could supply this gasket. There were no customers in this store and the sales guy completely turned me away as the SPA was not theirs. Our SPA was 12 years old and he could have sold me one but instead he turned me away. There is no wonder no one was at this shop. He may have to learn the customer service in this great city to attract customers. Apologies if I have...