Burger King Te Rapa — Restaurant in Hamilton

I had made an order via drive through at 8.30pm and my ordered by a staff member called Michaela (apologies if spelt incorrectly) after taking my order she had forgot to turn her intercom off, she then proceeded to say "omg she was soooo annoying" she said something else however I drove off because I didnt want to hear the rest. I asked to speak to the manager I didnt quite see his name something like Derwin (he told me the staff member name as I wanted to escalate the matter) he quickly apologised, however he then said I should park up because I made an app order. I said I didnt say I made an app order I didnt even know you can make app orders, he again told me that I said that, I turned to my husband and asked if I had said that. My husband said i didnt say that. Which i knew I didnt because I didnt even know you could place an order via an app (other than uber eats). After I told the shift supervisor that I did not say that, he then apologised and said no biggy he got confused then insinuated I said I ordered via app (very annoying) I let that pass, I felt I was being hurried along because of the queue in drive thru. When we got home to Ngaruawahia, I opened the packet of food, they had given extra 2 sweet sour sauces, 3 chicken nuggets and an extra regular cheese burger which I though was a lovely gesture. However I then realised I was given a regular whopper combo. I had clearly ordered a vegetarian whopper combo with onion rings on the burger with no pickles and no tomatoes. I was so disappointed, I dont eat meat at all. Therefore I went without dinner tonight alongside being told I said I ordered via app and being labelled by your staff member as "soooo annoying" yes I asked for no pickles on all the burgers wow how is that annoying. I spoke slowly, respectfully and polite. I am absolutely disgusted at the lack of maturity and unprofessional mannerism of your staff. The other burgers were sloppy and looked terrible. When I worked at Te Rapa, no way would the food go down that shoot mediocre, let alone the unprofessional mannerism of staff ever be tolerated. Its disappointing to...

Because we did not have to wait long for our order at the drive thru, is why I gave 1star. Now here's where it goes down hill.. We ordered 2x$12 bundles which is a rodeo burger, bk chicken, fries, sundae and a drink. Extra on top of the order was, 1 hershy pie, 3 nuggets and 1 chicken mayo burger. NOW.. The onion rings in the rodeo burgers were hard and inedible. The bk chicken, as well as the other burgers, were squashed as they put both orders into 1bag and the majority of our fries, remember thats 2 orders so 2 fries, were on the bottom of the bag. There were no straws for our drinks, no napkins or sauce for the chicken nuggets and only one spoon. We could of turned around and taken our order back and complain, about all that but as I have an early start in the morning , I needed to get some sleep, blah blah blah, so instead, I'll just do a review. And here it is. The after taste is making our tongues tingle. We are lucky that thats all thats happened. No swelling of the throat. However, at the other end, it seems what bites we had, bypassed the stomach and went straight through. Which is what we will be doing next time. By passing BK on Te Rapa straight. Can see why that family from overseas went mental at your place... Sorry but its the worse fast food we have ever had. Shame...

Visited Te Rapa drive thru today. Won’t ever do that again. Bad service from the very beginning. Drive thru lady not helpful at all. We placed our order, she didn’t ask what drinks we required, nor did she say to drive on thru. She was very abrupt. We nearly pulled out of line then. When we got to the pickup window, we were told how much it was. I asked did drinks come with this. She said yes, what did we want. I asked what they had to which she replied everything. We picked thick shakes and I asked what was available. Once again “anything”. We chose strawberry because it was all I could think of. We had to ask for straws. The drinks came, we paid over $40 for burgers and drinks for two people. Driving away we realised one drink was strawberry and the other was straight ice cream. Straws were thin ones for coke and there weren’t any serviettes. Pretty poor all round. Definitely won’t be going there again. Doesn’t deserve the one star but you can’t write a review without...