The worse customer service , the rudest employee i have ever come into contact with, shame on your staff you better train them. I even wanted to complain to the manager about the way they talked to me and disrespected me , what happened is i ordered ice cream with chocolate topping and they poured fudge istead,my husband went to them to correct the mistake they poured the chocolate on top of the fudge ,it looked very unpleasant to eat. so I went to them and asked them nicely to remove the top layer and add only chocolate, i didn't ask to change order or make their life difficult,she then tells me we do not accept your order because of your germs. And kept repeating covid regulation, the way she said it and the word she used was very unprofessional and rude. she says that after slapping her thighs because she didn't want to remove the top layer , she says later i don't know what you want we are busy ,and kept repeating to throw my ice cream into the garbage, she didn't offer to give another one or replace it , i said i don't tolerate the way you talk to me , and her colleagues takes her to the side and tells her to not treat me like this .and after her colleague stops her she then offer to change my order with rudness.afterwards she feels forced to treat me in a better way to not lose her job because the rest of the staff have noticed I hope someone reads this and reply to me honestly , not with an automatic fake reply , but actually have a conversation with me and apologize, i came to rotorua to have a relaxing time instead i get met with such rude emplyee who has no manners . I'm so disappointed and frustrated i will not forget the way she talked to me , i was raised on manners and respect to one another ,