Centrepoint - Riyadh Park — Attraction in Municipality of Al Shamal

Will never shop at Centrepoint, again. Terrible discriminatory customer service. After spending time making the selection in the men’s department, proceeded to checkout. After standing in queue awhile, asked if using a card. Answer, yes, wallet RF pay. Directed to use self-service check-out which requires the customer to scan its purchased items, remove the hangars, remove the anti theft devices, fold and place in the shopping bag, enter discount voucher (which we had), then pay by RF. Ridiculous for a store of this price point. Self-checkout machine did not work. After awhile a checkout staffer came and tapped around on the screen only to confirm the software was frozen, called for help, no help came, so told us to wait out the frozen screen and then she left. Meantime, many Saudi customers with cards were checked out by the attended cashier check stand. Very discriminatory. After a time, the attended checkout girl called for a department manager who turned out to be standing around close by but doing nothing the whole time. He also came, tapped around in the self-checkout and confirmed it was frozen. Then took us to attended checkout. When voucher entered, rejected. Explanation was that one of our items was on sale, even though no indication of such at the rack, and no indication of any exclusions on the voucher. A third English speaking clerk called to back-up the first clerk and department manager. Agreed the voucher did not say anything about exclusions, but did say the store has the right to decide the acceptance of the voucher. Are you kidding me? Sale lost, customers lost, staff could have cared less and reputation of the brand, as by this review,...

I was unable to find assistance from the staff, despite requesting help from four different individuals. They informed me that they were unsure how to proceed.

I observed several staff members were grouped in the storeroom, located behind the cashier's counter.

While I understand that Sundays can be a slower day and staff might have days off, but there appeared to be sufficient personnel available, yet no one was prepared to offer assistance.

I was pressed for time and specifically visited this Centerpoint location for a particular item. Unfortunately, I had to depart without it due to the lack of...

Centerpoint online shopping is the worst. Sham on how they keep their customers waiting for their products to be returned and no one comes to take them. I have asked for a return through the application and never received a response even after I have called many times to complain no one has resolved my issues, they keep on calling me to take my location but no one shows up. This has been 2 months till now!! This is the worst online experience...