Paul — Restaurant in Municipality of Al Shamal

PAUL - best coffee shop we have been from 2008 ahead of years to come. From middle East from Dubai - UAE almost all branches inside malls and across city of Saudi Arabia. I was surprised for the customer service service we have not encounter from all years of dining in with Paul - Riyadh Park Paul branch.

Four guest joining us and ask the waiter, politely to clean the table front of us, for a table for 4 person been ignore that sooner been taken by other guest. We managed to just arranged our own 6 seater. And soon noticed we got managed by ourselves with our guests. The shocking part - when the juice ordered was delivered to the table with straw thrown by the waitress that took our attention😔 and then approached the one in the counter and raised the act. No one came to apologise even to our guest and even WhY? Is it the way how to serve? What would you feel if your a loyal custumer of PAUL and got your guest joining you and got this service, for as well a decades working in hospitality and customers service would feel.?

PAUL management, opportunity to take a look on how to trained staffs, how we value our customers and how much committed and passionate staffs hired to make a difference being ambassador of PAUL company...

After two visits I've concluded that this is the worst Paul Branch I've been to. for a number of reasons.

1- understaffed and overworked. the staff aren't that friendly especially the supervisor and they aren't doing a good job (see reason #2) we stood near the entrance for a while and nobody came to greet us and show us our table we had to seat ourselves.

2- hygiene. we found an empty table (#1) and it was dirty one of the waiter eventually came to wipe it down but he missed a very greasy spot and we tried to call him back and he ignored us. he came after a bit to take our order. when our drinks arrived one of the glasses was sticky and gross.

3- inconsistencies. in our first visit when the bread basket arrived we asked if we could have white bread as well as the brown bread (50/50) the waiter said ok and did what we asked. but in our second visit we asked the same request while another waiter was taking our order and said that it was impossible. he insisted that if we wanted white bread, we needed to purchase some.

so either the first waiter was negligent and didn't care or it wasn't a big deal in the first place and the second...

as a regular customer of Paul. I was disappointed to receive my onion soup with a burnt apres-gout and while I was trying out their new menu dish Amandine Seabass, it was unforgivingly lemony and i am a person who enjoys citrusy dishes. I hope this message gets to the concerned people to rectify the necessary. unfortunately, I expressed my concern to the server helping me at the table, to my surprise there was no action taken except only by the end of the visit she asked me to give her a positive review regardless of my experience. this clearly shows the lack of appropriate training for staff with un...