This is a 5-star property located in the heart of Mysore, promises luxury and comfort but unfortunately fails to deliver on the most basic aspect of hospitality—courteous and efficient service. Based on my recent stay from March 21 to March 23, 2025, the experience was riddled with disappointments, primarily due to the unprofessional and rude behavior of the staff. Here’s a detailed account of my stay:

Arrival and Check-In Upon arrival, we were allocated our rooms promptly. However, there was no assistance provided for our luggage. While we didn’t mind carrying it ourselves, this lack of basic service is surprising for a 5-star property. A warm welcome and assistance with luggage are standard expectations at hotels of this caliber, but they were glaringly absent.

In-Room Dining Service The inefficiency of the staff became even more evident during our stay. Each time we called for water bottles through in-room dining, it took an average of five to six follow-up calls before they were delivered. Even then, the delivery took a minimum of two hours. Such delays are unacceptable and reflect poorly on the hotel’s ability to cater to its guests’ needs promptly.

Checkout Experience The checkout process was by far the most frustrating part of our stay. After leaving our luggage at the hotel for an hour while we had lunch, we returned to collect it only to face unnecessary chaos. Misplacing our luggage tag added to the stress, but we had a photo of it as proof. When we needed ₹100 in cash urgently to pay for a local auto, I approached the front desk manager requesting to exchange cash via digital payment. Shockingly, he denied having cash and directed me to the bellboy.

The bellboy’s behavior was appalling. Not only did he ignore my requests initially, but he also rudely reprimanded us for losing the luggage tag. Adding insult to injury, he prioritized chatting with a foreign guest over assisting us, leaving us anxious about missing our train. Even after resolving the matter and retrieving our luggage, his arrogant demeanor persisted—he refused to acknowledge our thanks or even lift his head when we bid him goodbye.

Poolside Incident The one time we used the swimming pool turned into another unpleasant encounter. I wore nylon beachwear suitable for swimming but was rudely stopped by a staff member distributing towels by the poolside. He insisted I wear sports swimwear and refused entry until I complied. While enforcing dress codes is understandable, his tone and approach were unnecessarily harsh and unprofessional. I ended up ordering a swimsuit online just to access the pool—a situation that could have been handled with far more tact and politeness.

Final Thoughts:- Southern Star Mysore’s infrastructure and facilities may meet 5-star standards, but its service quality falls woefully short. The staff’s rude behavior, lack of professionalism, and inefficiency overshadowed any positives during our stay. Hospitality is about creating memorable experiences for guests through warmth and attentiveness—qualities that were sorely missing here.

I cannot recommend Southern Star Mysore based on my experience. For travelers seeking a truly luxurious and hospitable stay in Mysore, there are likely better options available that value their guests' time and comfort.