My family had a week of ski vacation at this Club Med during the high season in early March. The experiences weren’t safisfying , this review is long but I tried to organize them in four parts. My family have been Club Med members for more than 10 years. This was the first time we visited Club Med in Europe. We already lowered our expectations before our arrival, but still the impact was huge.

1. Since it's the high season, all guests can only check-in and check-out on Sunday for a whole week stay, meaning Sunday afternoon would be a bit chaotic. We arrived earlier than 15:00 so the situation wasn’t too bad. However, instructions were not clear, and we had to find out so many things by ourselves (the official opening speech by the Chef was at night). And due to this restriction of Sunday check-in check-out, all the ski classes were also restricted within a whole week structure, problems mentioned below.
2. The ski school was outsourced to a local company, not like Japan CM, where all the ski coaches are also G.O.s and stay in the village. The problem however is the same, not enough coaches for many guests. And this is worse when all the guests start the lesson at the same time. All ski guests go to group class on Monday morning and it’s critical to survive after Monday. Since the ski school wanted to arrange guests to different ski areas of St. Moritz (which is a thoughtful approach for guests with big hearts) such as Corviglia, Corvatch, Diavolezza and Sia all in 5 days (up level 3) . On Monday there were hardly any instructions of ski skills above level 3 (not mentioning one coach to 10 more guests) , it was like a test, to see if you are qualified to go to other areas in the following days. Because this is not a ski-in ski-out village, if you do not join the ski class, then you can only take a bus (3 CHF each time) to Corvatsch. The Signalbahn for Corviglia area is also not just 3 minutes walk distance like the hotel said, 8 minutes with the ski on is minimum and on Monday it took the whole group 15 minutes to get there. Moreover, it’s difficult to quit the class in the middle of the day. Because if you are not good enough to ski all the way back from Corviglia Club Med , you’re tired or you are taken to Corvatsch, you have to find transportation (bus or taxi) back to Hotel by yourselves or wait on the mountain until others finish their courses. My family members are at different levels and one of them made it with 5 days courses and was exhausted. I strongly suggest taking some CHF at hand, in case you need to go back to the hotel earlier than the group.
3. Food and drink are not especially good and can not be mentioned as gourmet. But for skiers coming back and just want to relax, the bar and the restaurants’ buffet are good enough. We saw the same people working in the restaurant almost everyday from breakfast to dinner. They are definitely the most hard working ones in this village. 4.We always thought ski with Club Med is the easiest and most valuable way. However, the most unbearable thing of my stay was the hotel service. Hotel is old, but as long as it’s well functioned and kept clean. I can live with it. The hairdryer in the room was old style fixed on the wall. But once you hold it more than 5 minutes, it becomes super hot and we have to hold it with a towel. Housekeepers have big issues. When our towels were too wet and we’d like new ones, I put them on the floor and housekeepers just hung them back and did not change. The floor was not clean after housekeeping. During day time people just come into your room after two quick knocks on the door but without time for you to answer, then directly open the door. My daughter and I were frightened. On the day of check-out, the housekeeper even directly opened the door before 10:00 AM (check-out time), without knocking on the door! (also no sorry being said) We have never had such bad hotel experiences, no matter in Asia or in Germany. And we just can’t believe this happened in Switzerland.