The ice skating experience itself was wonderful. For Zurich, the price of entry and skate rental were extremely reasonable, my one complaint regarding the space was the lack of heaters in the entry queue. For an hour long wait and as many guest as the space could hold, they definitely make more than enough money to accommodate guests with 2-3 heaters while waiting. I understand that this excursion involves winter cold, but you aren’t actively moving while in the queue like you are on the skating rink. The 1 star in my review is most attributable to the restaurant available in the center(not the self service restaurant). My partner and I made a reservation for fondue and were just about 5 minutes late checking in as we wanted to grab our shoes prior to dining. Once we checked in, the host seemed a bit frustrated I assume since we were late, and she’d already marked our name off of the reservations list. The meal itself was incredible and for my first time having Swiss fondue I was extremely pleased. However when it came to paying the same woman that checked us in informed us that due to an error with their system they were unable to divide the bill in half. I’ve worked in the service industry for many years, so I asked for clarification on this, as I’ve been able to simply charge the divided balance for guests on many occasions, but instead of informing us that she was unable to do this, she scoffed and told us that it couldn’t be done. I am from the U.S and my partner is Swiss so exchanging money for the two of us is difficult, but we decided we’d just figure it out later. She then told my partner in German that I shouldn’t be mad, she wasn’t treating ME any differently than any other guest. I then told her that she could’ve at least been kind informing us of this issue and that her attitude wasn’t appropriate. She then cut me off and said to have a nice night and that we could leave. We went back to our table to gather our things and I watched her point me out to some of her staff and then they all started laughing. So I walked back up to her and told her that if there was an issue with her treating me HUMANELY and communicating a technical issue, it is her job to simply be kind while doing so. She proceeded to tell me to “bite it” in German as my partner translated. I was a bit offended by this as I wasn’t sure if she had a personal issue with my sexuality or my race, but for this reason I don’t plan to return. The space itself is wonderful but nobody deserves to be treated this way. The fondue is INCREDIBLE, but I don’t recommend this space for BLACK people or LGBTQ individuals.