Saltz — Restaurant in Zurich

A complete comedy of errors.

The food was cold, the wine was warm, the service was non-existent and at best unprofessional

We sat at the table without water or drinks for 20 minutes and then received an illuminating lecture on the interior design of the restaurant and their commitment to “sustainability”.

We thanked them for the lecture but asked to be actually served. Finally they brought us the wine list. The bottle of red wine we ordered was not available which we were told only after another 20 minutes had passed. The white wine and rose wine were warm. An ice bucket had to be brought which was also about as useful as the restaurant management itself.

The replacement red wine arrived almost an hour after we had sat down.

The food arrived and it was cold and inedible. It even lacked salt and seasoning.

As an apology they offered free desert, which they also got wrong. I ordered fior di latte and got vanilla instead.

The coffee arrived and that was cold too. To add further irony, they announced proudly that the machine is new and they don’t know how to use it, as if this is an appropriate thing to say to clients.

Service was throughout distracted and unexplainable slow. Despite the fact that the restaurant was barely half-occupied.

Their lack of professionalism was as unbelievable as it was an embarrassment.

Before publishing this review, I wrote an email to Herr Markus Granelli (Dolder general manager). I wanted to give them a chance to make it right.

I received an email from Herr Granelli and was told that I would be contacted by Herr Pentzlin who is the Director of Food and Beverage.

I then received an email from Herr Pentzlin who asked for my telephone number to say that he would call me. I provided him the phone number but since then 7 weeks have passed and no phone call. I even wrote him an email 2 weeks ago to say I am still waiting for his phone call.

Even if one made an effort to turn any establishment into a circus, it is impossible to achieve what they managed on the night of 15th September 2025, and the subsequent lack of follow up.

This is the Dolder we are talking about, a 5 star hotel in the heart of Switzerland. And they managed to get every single...

A Brunch Experience Par Excellence at Saltz!

From the moment we stepped into Saltz at The Dolder Grand, we were whisked away into a world of culinary delight and impeccable service. The ambiance of the restaurant, with its contemporary decor and welcoming atmosphere, set the perfect stage for what was to be an unforgettable brunch experience.

The variety and quality of the brunch offerings were nothing short of spectacular. Each dish, from the elegantly presented starters to the sumptuous main courses, was a testament to the culinary prowess of the chefs. The flavors were rich, the ingredients fresh, and the presentation, a visual feast.

What truly set this experience apart, however, was the attention to detail and the exceptional service provided by the staff, led by Manager Brian Pietri. Their professionalism, warmth, and attentiveness made us feel truly special and well taken care of. The staff's recommendations were spot-on, enhancing our dining experience with their expert knowledge and genuine enthusiasm for the cuisine.

Moreover, the serene views of Zurich from the restaurant added an extra layer of delight to our brunch, making it not just a meal, but a memorable event.

In closing, I must commend Manager Brian Pietri and his team for their outstanding service. They have truly mastered the art of hospitality, making Saltz at The Dolder Grand not just a restaurant, but a destination for those who appreciate fine dining in an exquisite setting. We are already looking forward to...

130 Francs wasn't worth it at all. Being honest, the only thing good was the oyster. I expected more seafood and interesting dishes, but there was a lot of bread and cereals. The pampkin wasn't neither tasty. Nothing that you can not buy at a supermarket. The 6 main course, none was surprising, I couldn't finish the seefood soup because it was extremely oily. I felt very pressed eating the courses because you are only given 10 min for each. I was eating and I left the fork apart to drink water and the waiter just took the plate away, I was so surprised and he said: oh, you wasn't finished? You have to put your cutlery like this, not like this... I came to eat and enjoy or at least I tried, not to learn how to make you understand if I was finished or not. The problem is not that he took my plate away, sometimes things like this can happen, but you cannot just tell your guests how to behave and eat. The desserts wasn't really good, only a small selection, nothing special. Wenn I saw the menu, I had actually high expectations, it sounded very nice, (seefood soup, risotto, pork belly, etc) but I got also very disappointed and a little amazed how could they cook something like that with the ingredients they mentioned. I think for a more relaxing environment and experience, it would be perfect if you just let your guests choose what they wanna it and wenn they wanna eat and not just pressing them. At the end I was full of disappointment and food that I...