Overall review: Severely dated rooms for a hotel in this "star" category, slow and poor service, dirty and dingy rooms, not a good walkable area.

I'm not sure why this hotel has so many good reviews. We had a pretty bad experience here. When we arrived, the room was clean, but the bathroom was disgusting. It was like someone forgot to clean the bathroom. The toilet seat was up and there was sh!t on the bottom of the seat and on the toilet bowl. The bathroom sink had food pieces stuck in it and the rim of the sink had tons of mold/mildew. Our shower door wouldn't close completely and it smelled really musty. We didn't have a full set of towels. We were so tired and just wanted to rest, so I literally cleaned the room myself with some travel wipes and called down for hand towels. They sent up more large bath towels.

Then, the toilet stopped working. Every 3-5 flushes or so, the tank would stop filling with water so you couldn't flush it. The fill valve mechanism was clearly old and broken (I've fixed this issue in my own home and I understand basic plumbing) and needed to be replaced, not just fiddled with. But THREE times, that's exactly what happened. I called for maintenance and the guy clearly just reset it a little and it would break again, the same day.

The final straw was that that 3rd time I asked for the toilet to be fixed and really tried to explain that the valve needed to be REPLACED, they sent the guy up while we were out of the day. When we came back, it had only been fiddled with again AND the guy clearly took a leak, with the seat down and left piss on the toilet seat!!! Unbelievable.

On a more minor, but not ok note: there were also holes in our curtain, the TV is from the early 2000s and was dirty and also didn't work properly when we checked in. I had to ask twice for someone to come look at the TV and any requests like this took a long time. The guy finally came up and it took a while for him to figure it out (the cable connection was not working for some reason) , but even once it worked, it wasn't worth watching. The TV was so old. Even cheap(er) hotels we stayed in in Surat Thani and Chiang Mai had Smart TVs with Netflix. We ended up watching TV on our iPad. Small things like only one outlet next to the bed were also annoying and no USB outlets.

After all of these issues, I finally had to go down and talk to the manager and they upgraded us to a 1-bedroom suite with a late check out for our departure day since we had an evening flight. I was disappointed that we only had one day of this upgrade, but I was really trying to give them a chance and didn't complain earlier. It was enough for what we needed in the moment and we were grateful to have a room that last day.

Also set out dirty room svc dishes in the hallway one night around 9pm and they sat there until after 1pm the next day.

Oh, almost forgot, we decided to hit the pool, which was pretty nice, but there were two teenage boys in a lounger next to us, smoking weed it was really annoying and not appropriate at all. The woman on the other side of us had a small child and there were other families with young kids. She asked a poolside employee to ask them to please stop and she nodded and said ok, and then walked right past them and said nothing.

I get that there can be a language barrier, but it seemed the general attitude of the staff here was to just nod, smile, and do nothing.

Not everything was bad, but this hotel has a beautiful lobby and the rooms just don't match. The room we were upgraded too was quite a but nicer, but still really dated and lots of the same issues.

A couple good things: The spa was nice and pretty reasonable for hotel spa prices.

The morning breakfast buffet was pretty good with a large variety of foods, but the tables were often a little dirty and the service wasn't great.

This hotel really misses the mark in so many ways. I wouldn't recommend it and I wouldn't stay there again. There are lots of options in this neighborhood. Spend your money somewhere else.