Service: Very personalised service and I was impressed by the fact that within 1 day, most of the staff knew us by name. The level of service is probably one of the best in the world. Highly attentive and every single staff in the hotel are extremely professional, polite and kind.

Location: good for the view and it’s close to attractions like the palaces and also malls. We didn’t pay much for taxis because everything is relatively close.

Concierge: It was my first time in Istanbul and if not for the efficient concierge service who sent me a WhatsApp the first day, I’d be lost in the hustle and bustle of Istanbul. I was communicating with them for anything I needed like arranging taxis and also recommendations on where to go. Ece from Concierge was lovely as she knew where I was having dinner and she sent us a text during our dinner to checkout a nearby Jazz Club for post dinner drinks which I ended up going to and had a great time. I highly recommend to share your itinerary with the concierge upon arrival so that they can assist with give recommendations and etc.

Dining: They have their hotel’s lounge which has a wide range of enticing desserts and also a chill cosy outdoor dining (with heater for the winter) that has an amazing view.

The hotel also has The restaurant Novikov which is also excellent. The service in the restaurant matches the quality of the Hotel. They have Asian and Italian dishes so you are never bored. We ended up going there 3 times during our stay. On Friday & Sat, they have a DJ which was just epic (thanks to the supervisor Mehmet who told us to go and not miss it).

Butlers: they have an unpacking and packing service for the guests. Once they knew we were celebrating a birthday, the next day we were greeted by big balloons and a birthday cake in our room sent by the butler team.

MO Spa: this is the biggest spa in Turkey and probably also the biggest within the MO group. Pictures don’t do justice to show the beautiful spa. The Hammam room in particular is my favourite and I immediately booked for a treatment in the Hammam room. The moment you enter the spa, the staff will escort you to the changing room and make sure that you are well taken care of even if you are not there for a treatment. They even come to check on us and offer teas, coffee, yogurt drink (which is all complimentary) whenever we wanted.

Room: rooms are definitely luxurious and they did not spare any expense with furnishing and amenities. The interior is designed with a luxury yacht theme which perfectly blends with the beautiful view of the Bosphorus. Everyday there were hand sanitizers, masks, and wet wipes provided. They even gave us a complimentary bottle of good quality Turkish red wine with local sweets and fruits (perks of booking directly with them).

Gym: the gym is massive. It has the latest techno gym equipments and few private studios with one for spin class and even an aqua studio. Water and towels were all provided there. It even had a little courtyard in the middle of the gym which makes the place feel cosy and relaxing. The trainer (Engin) also checked up on me to see if everything was okay and was very friendly.

Breakfast: During breakfast, there are chefs behind the counter who will help to plate what you want and the waiter will take the plate back to your table so there is absolutely no contact or contamination. Everything is seamless and very organised. Their juices served is genuinely freshly pressed and taste amazing. You can also request for Turkish coffee or Turkish Tea and the hotel’s Turkish coffee is of very high quality and is served in a very nice plate set (comes with the coffee, small glass of water and a Turkish delight).

COVID-19 Measures: you will feel safe in the hotel because there are santisers everywhere, masks and anti bacterial wet wipes provided to rooms, social distancing measures and etc.