Rituals — Attraction in Ashford

I had a mixed experience at the Rituals Ashford outlet on Sunday 21st at 12pm. I spent £120 on gifts and was very pleased with the excellent service provided by the gentleman assisting me during the purchase. Unfortunately, the experience ended on a very disappointing note. When I asked for extra bags to place the gifts in, my request was declined by the manager in a very direct manner. Considering I purchased six gift sets, I expected at least one gift bag per item to present them properly. This lack of discretion really let the experience down. I won’t be returning and will instead take my business to brands like L’Occitane or Molton Brown, where customer experience and presentation are valued as part of...

Today I visited the Ritual store in Ashford for the first time. I liked the large selection of goods and easily found what I was looking for. I was not impressed by the customer services at all. Considering that there was only me and two other customers in the store, I had to wait at the checkout for someone to serve me. Two ladies (members of staff) continued chatting about their personal topics since I walked into the store until I looked at them then one of them decided to go to the checkout and serve me. I really like the Rituals company, but I think I will not come to this...

Lovely products, smelled divine and was lookingntocmake a purchase. Unfortunately my mind was immediately changed by a VERY rude and confrontational member of staff, who after welcoming me to the store after I'd been in there approx 10 minutes, told me "I'm saying hello, it's my job". So, not all sweetness and light. The death stare I also received on immediately leaving, which continued through the window as I walked away is enough for me not to return. Shame, I was going to spend a...