Tenterden Leisure Centre — Attraction in Ashford

UPDATE - The centre did eventually cancel my membership. I do believe it was due to the faciloties in my contract not being available though.

Very much advise AGAINST a 12 month membership. I am leaving the area (which was not expected when I joined the gym), to an area that would mean it is not realistic for me to travel to the Centre to use their facilities. However, when explaining that I am leaving the area and wish to cancel due to that fact, I am greeted with the news that I must pay a cancellation fee of £150, or see out the remaining months of my membership. It is absolutely disgusting to be expected to pay for something that you will have no use of, unless they bring the centre to where I'm moving! Many Gyms/Leisure centres and Health Clubs will be reasonable about situations like these, and as long as you're moving more than a certain distance away, for example my previous Club was 7 miles. This is clearly the right thing to do, as its obvious that attending the centre/gym in the future would not be possible and therefore are happy cancel your membership without any arguments - NOT THE CASE WITH TENTERDEN...

I wanted to take my 3 year old to a fun swimming pool and read on their website that there is a wave machine, a lazy river and a big flume. What it didn't say was that none of these are in use on weekdays, which we didnt find out until we'd paid and were in the pool, so we drove 40 minutes to get here only to be able to swim about which we could have done in any other pool.

Aside from this dissapointment the pool was so cold it was warmer to get out of the water (even the jacuzzi was cold, barely warmer at all than the rest of the pool), the showers had no hot water and the toilets in the changing room were out of action so we were expected to walk out into reception in our swim wear if we needed the toilet, not ideal at all for my pregnant wife.

To top it off I paid £3.20 for a white Americano in the cafe after, which turned out to be hot water with a subtle hint of coffee flavour if you gave it your full concentration. Overall I'd say this place has potential to be good if everything was working, but we were very dissapointed in...

Long term patron of the leisure centre who left due to a house move - Gym facilities are a little dated but acceptable, post covid prices have been raised and are high for the provided facilities. In house staff generally friendly and welcoming.

On leaving I was advised by the Serco membership team that I didn’t owe any fee’s , and that my account was squared. I have recently received a Final notice letter threatening to take me to a 3rd party debt management company.

Spoke to membership in house who were friendly but unable to support me. I’m unable to speak to Serco directly to query the charge and advice given and the only method of contact is an email address with a 2 week reply turn around.

Completely unacceptable communications which felt almost threatening considering I was advised I didn’t owe anything! + unable to query and/or complain.

I’ve paid the outstanding balance just to avoid the hassle but a terrible experience, due to customer services and membership policy I would...