Breckland Leisure Centre & Waterworld — Attraction in Breckland District

I have been coming to the centre for swimming with my children since they were babies way back in 2016. Recently I took the decision to move their swimming lessons elsewhere. One of my children who is 5 has been stagnant in progress for over 3 months in stage 2. He is done crash courses and is himself very water confident, however he has not had the same swimming instructor consistently for weeks (more precisely since end of July). Every week is someone different, no assessments made for my child and its a bit of a free for all in some lessons to be honest. There is supposedly a lesson plan, but I personally did not see it as every week whichever instructor is there covering decides what to do. In such a situation there is no rapport built with the children as the instructor does not get to know them or their ability to assess them properly. How can a child not progress a single percent in over 3 months? it does not say a lot for the quality of the lesson does it? I know for a fact I'm not the only parent who feels this way. When I complained about it I was told to give it the benefit of the doubt as things would change. I did and nothing did change. There are some great instructors also no doubt about it, however all their hard work is undone by others lack of ability and quality. There are too many children per lesson also and that means the instructors can not always give the same attention to everyone. Cleanliness in the changing rooms also leaves a lot to be desired, particularly at the weekend. After weighing it all in I decided to move my kids elsewhere and I can say that as it is now I will not recommend the centre for swimming lessons to anyone I know or personal friends until some serious...

Cancelled my membership for a number of reasons. You don't receive good service at all and the gym itself is below average. Very small weight area with overcrowding. For the amount of money they charge a member you would think they could make improvements to their gym over time?! The TV's don't even work properly while doing cardio, how difficult and expensive can it be to have the signal come in clearly on the televisions? Also, their class times and days change constantly making it hard to stick to a routine. One morning, I sat in a spin class waiting 20 mins for the instructor to show up who never did! The front desk staff seemed oblivious and had no idea what to say. What a waste of time! I have not seen any improvement in the year I was a member. The only polite staff members were a few of the young men who run the main gym area. All of the ladies at the front desk NEVER had a smile on their face and NEVER said hello/goodbye/thank you. Especially the older blonde ones. They seemed miserable and hated their job. The front desk staff are the first point of contact when you walk into the facility and none of them greet you or have a sense of warmth about them at all. Very unhelpful and snappy! In my opinion, for the money you are paying (£70 a month for my husband and I) it is not worth it at all! GO SOMEWHERE ELSE AND...

I’m trying to speak with With the manager Andy nearly 2 weeks trying to speak with the manager, Andy, the reception refusing to give my number to the manager. Maybe manager doesn’t want to speak with me I don’t know one of them too Absolutely wasting time you can explain Yourself very bad stuff They treating customers horrible they have to more training specially reception site and rest of the staff us well My boy been for swimming lesson almost 45 weeks and he can’t past the stage teacher doesn’t give him any points. Weeks and weeks It’s absolutely wasting your money and time stuff doesn’t care about the customer service ask for the manager stuff always saying managers not here that manager deserve this money if it’s not manager there Who controlled this branch has no control? that’s why stuff can do what they like? Stuff doesn’t allow me to speak, maybe manages Andy there who knows that? This reception needs completely change reception stuff Definitely not recommended this place just wasting the...