Brooks Guesthouse Bristol
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Money-grabbing charlatans wouldn't refund my £194 for one night which I had to cancel due to the amber weather warning for Bristol today and being advised that all but essential travel is to be avoided. Utterly discgraceful and I should have known better that to pay £194 for a guest house in Bristol! Their latest reply shows that not only are they money-grabbiing charlatans but they are also liars! Their initial response through booking.com (below) suggested it was because I booked through an agent that they had no flexibility. As we can now see, their latest response here on google completely contradicts this. Hi Ian, We are really sorry to hear that you need to cancel your reservation, unfortunately all the non-refundable rates booked via agents cannot be refunded or amended. In the future we would always recommend booking direct with us as we are able to offer a greater level of flexibility. Kind regards, Reception Team I would also add that as the screenshot shows below, every train to London this evening from Bristol has been cancelled. My son and I would have been stuck in Bristol overnight causing untold childcare and work issues. Welll done Brooks, you have surpassed yourself fumbling in your greasy till. Another reminder Please be aware before you book! Brooks’ cancellation policy is extremely unflexible and offers zero refunds within 48 hours, so if you are planning on getting involved in storms of biblical proportion, cancelled trains, cancelled sporting events, government advice not to travel, railway advice not to travel, terrorist incidents, acts of god or even death, my advice is don’t book Brooks!
Ian BranaganIan Branagan
00
Very nice guesthouse in an excellent location. Staff were incredibly helpful and very nice. The rooms are basic but lovely, gorgeous bathroom with toiletries and not only the usual tea and coffee in room, but also hot chocolate and biscuits! There were Three single beds in our room which was perfect! Usually struggled to get more than a double and single, not ideal travelling with a teen and child! There is a lift up to the second floor, however we were on the "third floor." It is still technically floor 2, there is a small flight of stairs with two more rooms and the outside floor where the bullet caravans are. (available to stay in.) So if you are a wheelchair user or have mobility problems, it would be worth calling to check you aren't on the higher floor. Gorgeous dining area and sofas to relax in the evening are situated downstairs. Breakfast is slightly higher than average, £9.95PP however, gourmet food is available. White truffle omlettes, French toast with fresh berries and creme frais (sp?) and a variety of other delicious and delightful dishes to start your day. A lovely courtyard with tables is available to all guests, smokers and none smokers alike. Only a 5-10 minutes walk from the city ferry Dock, you can travel by ferry from the station or a 15-20 minute walk from the main centre. All in all, I would definitely stay here again, even the kids were impressed!
GothmummiGothmummi
00
Stayed over for a night to see Paolo Nutini. King size room was adequate and was the size of the king size bed so quite compact. No frills just a pleasant room to stay for the night. Everything was Clean. Bedding and bathroom were clean. Kettle and tea/hot chocolate in the room. Fantastic location and we loved walking around the market in the morning. Due to its central location there are lots of bars around and people can be heard enjoying themselves up to 11pm. Not a problem. After that it quietens down. Lots of restaurants also close by serving good food. We really enjoyed our stay and staff were very helpful. It was a hot day and the fan in the room was so weak we did a tissue test holding it in front of the tan to see if it would blow away - it didn’t move :0) so… We asked for another fan and the chap on night duty kindly gave us an industrial fan which kept us cool through the night. Hotel is Recommended. The breakfast looked good as we passed through the dining area in the morning although we didn’t have. I do recommend that the fans are upgraded. Bristol is great.
Alan PitchforthAlan Pitchforth
00
I posted this on Expedia and got no response so leaving a review here too. At first on check in all seemed fine, front desk gave us our key and told us where to go (though very half heartedly, the agent really didn't look like he wanted to be there). Left our stuff in the room , all looked good, went out for the day. It was only when going to bed we found the problems. We got in around 11.30 and found that under the duvet there was no sheet on the bed! So just a mattress cover to sleep on. It didn't look that clean and didn't fit the bed well either. The 2nd issue was the mattress was ancient, totally taco'ed in the middle, needless to say really uncomfortable. Come the morning we checked the bed and found the mattress super stained, I politely complained to the front desk but the same half arsed agent was there, they just shrugged and told us to complain to Expedia, we didn't even get a sorry! . Finally if you stay there bring earplugs, not the hotels fault but it's loud outside at night
J “Jim” LunJ “Jim” Lun
00
Judged as a guest house this is a well-located and friendly venue. Service is homely rather than hotel-level. Upon arrival the reception staff were friendly, but the evening shift was rude. Example: there’s only one key for a room, so when the second person arrives separately (my daughter) she’s given a grumpy third degree about whether she really has a booking. In the morning the staff were overworked and grumpy, making mistakes on breakfast (smoked salmon and eggs turned into bacon and eggs for two…). The silver caravans on the roof as a fun insta-worthy experience although one night is enough as they veer between stuffy and cold and the WiFi doesn’t reach there. Views over the roofs of Bristol was nice, but note that you can hear every oversimplified breathe of the live music in the pubs around the hotel. The location is lovely though - pedestrianised street off the covered market and tucked into a courtyard. This is a great place if booked with the right expectations.
Ian JindalIan Jindal
00
What is it with prices in Bristol nowadays? 150 euros per night for this?! Like really? This feels more like a 75 euro kinda thing, but hey… No airconditioning (rooms get very hot during summer), fire alarm going off at 2am due to someone taking a steamy shower (no not me 😂), a fan that sounds like an antique airplane propellor (see video), a run down room where things seem to be falling apart and super duper noisy due to Bristol nightlife being just around the corner (thank God the noisy fan countered the outside noise a bit 😂). The value for money just isn’t here. What I do like about this place: - location is super central (which comes with its pros and cons) - breakfast is pretty good and made to order Tip for venue: Take some of that money you charge and invest it in mobile A/C units. Your guests will thank you.
Leon Winkler (drsleon)Leon Winkler (drsleon)
00
Nearby Attractions Of Brooks Guesthouse Bristol
Cabot Circus
Bristol Shopping Quarter
M Shed
Bristol Aquarium
Bristol Museum & Art Gallery
Castle Park
Brandon Hill
Bristol Cathedral
Queen Square
Escape Hunt Bristol

Cabot Circus
4.3
(6.8K)Click for details

Bristol Shopping Quarter
4.3
(6.6K)Click for details

M Shed
4.4
(2.7K)Click for details

Bristol Aquarium
4.2
(2.6K)Click for details
Nearby Restaurants Of Brooks Guesthouse Bristol
Turtle Bay Bristol Broad Quay
Za Za Bazaar
V-Shed - JD Wetherspoon
The Knights Templar - JD Wetherspoon
The Commercial Rooms - JD Wetherspoon
Las Iguanas - Bristol - Harbourside
Pasture
The Bristol Stable
Slug & Lettuce - Harbourside Bristol
Hole In The Wall Bristol

Turtle Bay Bristol Broad Quay
4.7
(4.5K)Click for details

Za Za Bazaar
4.2
(4.3K)Click for details

V-Shed - JD Wetherspoon
3.9
(2.2K)Click for details

The Knights Templar - JD Wetherspoon
3.9
(1.9K)Click for details

Basic Info
Address
Exchange Ave, Bristol BS1 1UB, United Kingdom
Map
Phone
+44 117 930 0066
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Website
brooksguesthousebristol.com
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Reviews
Overview
4.1
(287 reviews)
Ratings & Description
attractions: Cabot Circus, Bristol Shopping Quarter, M Shed, Bristol Aquarium, Bristol Museum & Art Gallery, Castle Park, Brandon Hill, Bristol Cathedral, Queen Square, Escape Hunt Bristol, restaurants: Turtle Bay Bristol Broad Quay, Za Za Bazaar, V-Shed - JD Wetherspoon, The Knights Templar - JD Wetherspoon, The Commercial Rooms - JD Wetherspoon, Las Iguanas - Bristol - Harbourside, Pasture, The Bristol Stable, Slug & Lettuce - Harbourside Bristol, Hole In The Wall Bristol

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