Clip 'n Climb — Attraction in England

Expensive, but the kids love it.

Updated 3rd February 2018.

Visiting Clip'n'Climb again. However, disappointment at the door. The footwear rules seem to have changed. Their website says that you must wear footwear that covers your toes and specifically forbids sandles etc. So the booking was made, times picked and the session paid for online. On arrival however there is a sign sellotaped to the counter which forbids boots, heeled shoes and more. My kids were wearing Doc Martin boots, which are not allowed. In order to gain entry we had to sign a hastily written disclaimer to get in.

This raises a few issues:

A) The booking was made online, we brought what I think we suitable shoes for climbing and which were acceptable at the point of sale.

B) Why scribble out a disclaimer which is not legally binding, just update your terms and conditions on your site rather than rely on your customers being mind readers.

C) The staff actually asked to look on the website in my wife's phone, to prove that she's lying, or to check..... Shouldn't they know? Thankfully, she was right and they were wrong.

D) Since when we boots not suitable for climbing?. Do the Army supply BOOTS for a reason?

E) Reading the sellotaped sign it actually reads that footwear that "does not support the ankle or cover the toes" are NOT allowed. But boots DO cover the toes and they DO support the ankle, certainly better than any sandshoes or trainers will, so it's contradictory at best.

Leaves a sour taste in the mouth when you're asked to show the website to prove you're correct and then get told you've got to sign a nonsense disclaimer. For the prices they charge, they should get their...

I attended for the first time for a child's birthday party. First of all, my son is 5, so i thought upon entry that he wasn't tall or old enough to enjoy the facilities. It appears my suspicions were correct. He was ushered into a room for a safety briefing, which seemed to last over 20 minutes. I then saw him wandering around with a harness on waiting to be clipped to a wall to climb. I had to try and figure it out myself to make sure he could climb a wall safely. I then didn't know how to unclip him, so we had to wait a while for a member of staff to help.

The venue seemed overcrowded. The party tables were placed far too closely, and it made it difficult to move.

There was only 1 toilet, this is a problem with a party full of children.

The staff appear uninterested in helping the children clip and unclip. Therefore, you must be with your child at all times. Not sure what would happen if there was an accident.

The party room wasn't very impressive, and the children were served up food in heated bags. I wouldn't return. Especially so when a 5 year old is nowhere near big enough to enjoy the time. There were grown adults climbing...

Appalling customer service - the worst I have ever come across. The induction period upset my son, so I tried to order some toast to calm him down but was told that breakfast items can't be order. Asked for the manager "Ryan' who said the same. Fair enough. Once I explained the situation with my 5 year old son and what the toast was for Ryan said he failed to see how the induction period should upset my son and 'how would I prepare him for the outside world for other trips'. All completely irrelevant and judgmental to which Ryan was told the same. Complete lack of thought or care when dealing with sensitive issues. Untrained staff who are set low expectations and a very ladish culture that clearly does not care about customers or try to resolve and help customers. Go if you want to be judged and feel degraded. The staff clearly need training on inclusivity and how to listen to and respond to...