Innofinity Worldwide — Attraction in London

🚨 12-MONTH WARRANTY SCAM 🚨

Purchased iPhone XS from Innofinity Worldwide but later returned under 12 month warranty as the hardware inside failed.

They not only accepted and signed for my parcel at their office (royal mail tracking proof of delivery), but actually made me wait almost 3 months to message on ebay saying they ‘rejected it’ - an obvious lie along with a poorly written message that barely made sense.

They allow returns under their warranty period as normal but then disregard the promise soon as the customer sends the phone and at which point retain the phone (maybe for parts). They then block buyers on ebay and call it a day like its normal business. I have seen other reviews practically saying the same thing for Innofinity Worldwide’s ebay customers.

I have been patient with the people at Innofinity despite them repeatedly making me feel stupid via ebay messaging and over the phone before abruptly dropping the call when I ask them to send my phone back or refund.

As of yet they have not offered a solution so I had to liaise with Trading Standards and CMA to help protect other consumers that may come into contact with this company and to also help me understand why they’re operating whilst infringing consumer right legislations.

YOU HAVE BEEN WARNED avoid this online vendor at all costs.

I am even willing to update this review AND recall some of the reports i’ve filed to ebay, and governing bodies that regulate fair trading in the UK if Innofinity Worldwide decide to pick up my emails and take responsibility for the customer service; loss of goods; untimely communication; and for keeping hold of my phone (for so long now without ever offering the repair, return, replacement, or partial refund).

Best of luck to these cowboys in challenging basic consumer rights, violating the ebay user agreement, and using Royal Mail services to actually defraud people.

Hopefully they will come to their senses and recover the loss of goods from...

Do Yourselves a favour - read on - suggest you AVOID THIS COMPANY!! We purchased an unlocked I-phone X (Pristine) at the end of November as a Christmas present. On Christmas day the phone was not unlocked as advertised we wrote to Innofinity after the festive period to be advised outside of 30 days so return at our cost (we were outside of 30 days from purchase but within 30 days of receipt) eventually they agreed to pay return postage and another phone was dispatched. This phone was lost by Royal Mail we had the tracking details so not the fault of Innofinity however we were asked to wait over 2 weeks before making a claim even though Royal Mail advised to make the claim sooner. Upon receiving the replacement phone after the lost one it arrived but the face ID was not functioning however this return was at our expense as now after the 30 days!. Upon receiving the 3rd phone (4th shipped) all seemed ok for 4 or 5 weeks we are now experiencing glitching issues - initially we were told screens only covered by warranty for 2 months when I challenged this as wasn't clear on e-bay as just states 12 month warranty - we were told it says on the website and in the ebay shop (haven't seen this not saying it isn't there but if it is certainly hidden away) upon challenging this policy now advised fault must be caused by phone being dropped - this isn't the case and glitching does appear to be a known issue with the Iphone X. Just appears to be this company will avoid anything to do good by their customers they have offered to repair the phone at a cost to ourselves. I certainly wouldn't recommend based on our experience - I very rarely write any negative reviews usually positive but please avoid this company you'll be doing...

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Navigating the vast sea of secondhand electronics can be overwhelming, but Innofinity was a lighthouse in the storm for me. Their selection of secondhand iPhones is not only extensive but meticulously curated to ensure the highest quality.

From the get-go, I was impressed with their transparent grading system and detailed product descriptions, which made it a breeze to choose the right device for our needs. The prices were reasonable, offering a substantial saving compared to a brand-new device, yet without any compromise on performance or appearance.

However, what truly set Innofinity apart for me was the impeccable customer service. Sami, in particular, went above and beyond to answer our myriad of questions. He was patient, knowledgeable, and radiated genuine enthusiasm for helping us make the right decision. Thanks to Sami, we were confident in our purchase and felt valued as customers.

Upon receiving our iPhones, we were elated to find them in pristine condition, each device functioning as smoothly as a brand-new one. The packaging was secure and eco-friendly, a small but noteworthy gesture that aligns with the values of many tech consumers today.

In conclusion, if you're in the market for a secondhand iPhone, Innofinity should be at the top of your list. Exceptional products, unbeatable customer service (kudos again to Sami!), and a seamless purchasing experience from start to finish. Thank you, Innofinity, for redefining the standards of the secondhand...