Morden Leisure Centre — Attraction in London

Poorly run and many defects which are never repaired. Considering this place was newly built and only opened 5 years ago, it's in a state. There are many showers that don't work, many many lockers with broken or missing locks, many changing cubicles with defects or broken door locks, many basin taps not working or very loose. It seems the management have no plans to do any maintenance, and just let the place gradually fall in to disrepair. They can't even bother to put "out of order" signs on faulty shower cubicles. Also the cleaning is very poor. The floors get an occasional mop, but the debris and staining up the sides of changing and shower cubicles never get cleaned. I've been coming here for nearly 18 months now, and the changing cubicles have not been cleaned at all during that time. The same snot smears and filth that were there when I joined are still there. Also there's loads of chewing gum stuck all over the place. It seems the cleaners must all be registered blind, as they fail to notice any of the filth, snot smears, stains, chewing gum etc etc. See the photos i've added as a few examples. Also the scheduling for the swimming pool is poor. Swim for fitness ( lane swimming ) is one of the most popular activities, yet they only put sessions on early in the mornings, when most people are getting ready and going to work, or late in the evening. Nothing during the day on weekdays. Nearly the whole day is allocated to swim for all, where there's generally one or two parents with toddlers, and the occasional other swimmer. A waste of resources given to so few users The lifeguards all seem totally uninterested as well, staring at the clock or day dreaming. Rather than paying attention to aggressive and dangerous swimmers, or the mass of OAP's that tend to stand chatting for most of swim for fitness sessions, often blocking the whole end of the pool, so you can't complete a length, touch the end and go again. It's supposed to be SWIM for fitness, NOT stand chatting for fitness.... Having asked several staff and supervisors about the poor level of cleaning, maintenance defects, or if they could add a session or two of "swim for fitness" during the day, they were mostly rude and dismissive. It's just poorly organised, with mostly uninterested staff, and poorly...

I went to Morden leisure centre for a swim. I wanted a day pass and was directed to an iPad where I gave a lot of information I thought to be excessive for somebody about to swim for 30/40 minutes. This does not reflect on the leisure centre of course but it did take me a good 5 minutes or so to sign up.

Went to the changing room where patrons were asked to remove their shoes before entering. I thought this was fair enough to prevent dirt coming in from the outside but it did look a bit untidy and could have benefitted from a shoe rack.

The swimming changing room lockers required a £1 coin to operate. This is fairly standard practice (despite the fact the gym lockers upstairs allow the user to use their own lock without a £1 coin). I was, however, very aggrieved when I asked the leisure centre cafe to borrow £1, or to break a note which I had, to learn that the leisure centre was completely cashless. This is completely contradictory to have a cashless leisure centre which requires users to have cash for the security of their property.

I had to spend a good 20/30 minutes procuring £1 outside, visiting a number of shops in the surrounding area. I found the staff in the leisure centre to be largely unhelpful in my quest, and think this represents a severe flaw in the running of this establishment.

The swimming pool itself was fairly clean and once i had £1 to stow my belongings I was content with the rest of my visit. I visited on a bank holiday Sunday and it wasn’t too busy.

I would urge the management of this leisure centre to rethink its locker...

I was previously a member of this gym when it was on the old site. So I was delighted when they decided to knock that one down and build a new one,and I definitely haven’t been disappointed. The gym is always clean and the staff are fantastic,and the prices are great. Even the people that use the gym are so friendly,it doubles as a social club. Especially for these hard times we’re all going through right now,it’s a perfect place to engage with other people. Hopefully will be coming here for the foreseeable future 👍🏻👍🏻

So 2 years after my review and unfortunately I have to update my review. But sad to say not for positive reasons. As I said in my last post I have been using this gym from day one of opening and since then the gym has become slightly run down and neglected. The machines are in dire need of updating or refurbishing. Some are loose and some are always out of order and they don’t get fixed for ages. Also the water fountain has been out of order for over 2 weeks. That’s definitely not on especially when it’s 32 degrees outside. You would think that they will provide you with cold bottled water at least. The membership goes up every year but we don’t really get value for money at the moment. This doesn’t take the fact away that the staff are amazing that’s the gyms saving grace and the reason I still come here. Please make...