Having checked the opening times on Google, and expecting the Museum to be open between 11am and 4pm as posted, we (myself, my partner and his mother) arrived at 11.30am, only to find the museum closed until 1pm. We went and did a bit of shopping and got back at about 12.30pm. As this was still early, we had a picnic in the car. At 12.45pm as the gates were now unlocked and we could see people wandering around, we decided to take a look. As over two hours had passed since we left home, we looked to see if the amenities were open. Although we were standing next to the disabled toilet, we asked if the normal access toilets were around the other side of the building. The woman opening the site was very brusque and told us that they wouldn't be open as it wasn't 1pm yet. I mentioned that I had checked the opening hours on Google and advised that someone maybe ought to look at them to correct them, only to be told, again quite brusquely, that the hours were on the website and I should have looked there. As I don't appreciate being spoken to in such a manner, we decided that we wouldn't bother to wait until she decided that she would allow us in and went elsewhere instead. We had visited the museum earlier in the year and as we had enjoyed it on that occasion, had thought it would be a good way to spend a couple of hours, especially as on our earlier visit we had been told that they lack visitors especially at the weekend. To be honest, I'm not surprised if this is the welcome they get. It would not have hurt the woman to say something like, I'm sorry we don't open until 1pm so the toilets might not be open, give me a couple of minutes and I'll open them for you. For all she knew one or more of us might have had a condition that would have made a toilet trip quite necessary. Her manner though was not very customer friendly, and she lost the custom of three people. Whether we try again next year remains to be seen.