Hi, I've been to a few scotkart sessions at both the Clydebank and Cambuslang sites and this is the first time I've felt compelled to write a review.

I was phoned on the saturday before the session I'd booked, which was odd but the reason for the call was explained to me i.e. there is refurb work ongoing and you need to use a different door, fine, understood, we were also told to wrap up well as it would be cold, which was odd.

The site was indeed being refurbished, frankly it looked like a building site with loose mains cables trailing from the ceiling in the "reception" area, fibreglass insulation poking through spaces missing tiles in the suspended ceiling and it was freezing cold due to the absence of any meaningful door to the carpark aka - the outside, the industrial heaters were for a building site, not a commercial operation charging patrons £30+ per person. This isn't really acceptable, particularly considering that the majority of the work being done appeared to be on the "party rooms".

We were booked in and went through the briefing/suiting process. The session was supposed to be a "family" session, however of the 12 participants, only 2 were parents, the majority were kids (7-8 years?) on a birthday party or similar, more a kids party session I would have said.

When our session started we made our way to the pits, got our kart number and then got into our karts, the briefing had explained the need to demonstrate the ability to stop/go on command and this process began, it took over a third of our session time to eventually get onto the track, this isn't acceptable, particularly considering how much is charged for the session.

When we were actually under way, the majority of the first session track time was spent under either a yellow light or red light, stopped (one kid crashed his kart and was so upset he couldn't continue), I think I counted a total of 4 laps under a green light, which, quite frankly was not what I had paid for.

One of the parents was chatting with me during the sessions and commented on how few green light laps there were as well and how much he'd paid for his two sons to attend.

The second session was a bit better, the kids had got the hang of the karts and we had far fewer yellows, although, the kids understanding of the yellow lights could have been better, I personally was T-boned by one kid.

At the end of the day we would have had a better experience if we had known that the first session was mainly complete novices who may have been better suited to a dedicated session where they could learn the ropes, my daughter, brother and I have been a few times and can make progress on the track, we were all frustrated with the; slow start, high number of yellow/red lights, low level of competence of the other kids and the freezing cold reception area.

Thanks for the opportunity to provide feedback, I look forward to hearing from you.