We attended a fully paid birthday party at the weekend at this location. Most staff including the manager/supervisor were very helpful and welcoming. The party room is upstairs it's a reasonable room for around 20 children but not much space for adults, it is clean and tidy and decorated in black with neon detailing. The staff set up and clear the room after use. A party only covers the trampoline area, it does not cover the soft play and this isn't made clear to children or the adults accompanying so when our children were denied access to the soft play area it did cause alot of upset, not helped by a member of staff who when asked what the issue was replied 'you need to pay for it, it's not included for you' which was abrupt and rudely said infront of children under 6 (staff name Beth). Another adult from the party also approached her politely and was told 'pay extra and you can let them in'... we were later told she is Autistic which we can understand as our children are also a neurodivergent group but there is still no need for rudeness, it's not an excuse. The tables in the main area can barely be used as they are squeezed in so tightly adults cannot sit down, we ended up abandoning the reserved table and just standing around with hot drinks. Due to this I've had to mark the stars down.

I WILL SAY THIS - One of our children had an accident where a teenager fell on them in the trampoline area, they were hurt and a member of staff immediately came over to check her over and tell us exactly what had happend so we could act accordingly, proving that the staff are watching all children in the trampoline area in relation to safety, I could not have asked for a better responce and to feel more comfortable with my children being here! It is clean, tidy and wellbeing is of utmost importance to the staff. I didn't catch his name but I was very impressed that he came over to make sure we didn't need assistance and had as much detail about the incident as he did. Thank you!

The trampoline park isn't the largest we have been to, but it is by far the safest.

I would suggest making sure everything is included in the price should you book a party for under 6s. Sadly I couldn't tell you how much a party is as I was not the host. Also I don't have photos as this would be a direct safeguarding concern with the amount of children present.