Again arguing with the customer and not taking responsibility. I have told them numerous times that no one in my party was impressed by the party as it was so unorganised and me stating this is always ignored! I 100% know that all my party felt this as we discussed it in the party room! isn't it the parents thoughts on the party the more important one anyway? The ones who paid for the party! Please don't make out I'm liar! This is such a poor response the management and I'm shocked at the comments saying that our version of events is different to theirs... Basically calling me a liar AGAIN! Why would i make something up? The party was an utter shamble! We complained on the day and they said we didn't, only about the lack of seating! i spoke to two party hosts that that wasn't good enough on numerous occasions, the party didn't start on time... 20 minutes late because of dirty tables! I complained about the service that we were getting, my husband did also. Nothing was done about anything! If our complaint was handled differently and the way it SHOULD be dealt with by management i would have let this go but because I have been treated so badly on the phone and on email i feel like people should know this! Oh the good will gesture was a return pass.... WHY would i return? No thank You! A return pass was included in the package we had so this is no way a good will gesture! I like to add about the health and safety here too. When i saw the tables being cleaned eventually there were cleaning cloths left on the tables for children to pick up, bin liners left obstructing walkways which i saw a child trip over! There were spillages on the floor with no signs! Over crowed which we heard a lot of other people complaining about too! Looking at other reviews they say similar things about the bad management here, its really not good and Anyone reading this don't even waste your time or money here you will be disappointed! Dirty place with bad service and bad attitude from staff! If i could give a zero-star rating I would!