Hi,

I am writing to you to share my experience of my sons birthday party. Which was a very mixed experience. I have never booked Battle Royale and had no idea where to go on arrival, as when I arrived with my large party I went to the paint-balling office, I asked where I was suppose to go. Expecting to be greeted by a party organiser. The girl replied “she didn’t know!!!” however to go around the corner to see if there is someone there. I had 16 children and not to mention adults accompanying them. Luckily the young guy organising did his best to try and illuminate some of my issues and book us in, I needed to add on an extra 4 people and he did all he could to accommodate this, this was one of the positive from my experience. However, my son is 7 and need’s organisation this was too much for him, he was already overwhelmed and sitting with another adult. He then had an issue with his helmet not fitting properly, I understand that at times children can be difficult but I did explain after the guy with the beard who took him out onto the battlefield “instructions were difficult for my son to process” the guy got stress when telling my son to look up instead my son was looking up but not lifting his head, a confusion in communication. I believe when booking a party you should have someone ready to greet that party! Secondly the food came out sporadically, 3 children were left waiting to eat whilst others were nearly finished. The waiver could have been emailed to the person booking then provided to the party adults for their children and given in at the desk on day the day of the party, or emailed back before the party. You had 20 children waiting around before they even got their helmets or or knew what was going on. Now let’s get to the worst part of my whole experience. It was a rainy day and my party of 20 still wanted to go ahead and enjoy this, (to which they did!) I wonder on a rainy day if 20 people would have booked this session? Or whether 20 people would have even booked that day regardless of the weather. The reason I mention this I must of paid you £339, that’s not even mentioning what the adults paid on their own food and drinks! I will get to the point, not one of the children attending my sons party bought a FOOTBALL, who would bring a football to paintballing. More to the point any child would play with a ball if they found one. The guy in the pink and navy shirt needs to rethink about how he talks to other people’s children. It was embarrassing for me. He slammed the office door after shouting at the children. Disgusting and appalling attitude. Following this the ball landed on the metal roof above the bench area where the children ate, Yet another staff member with an appalling attitude to young people, a ginger bearded man from the main shop shouted at the children and ended his argument by telling the children “ you’ve lost it now and that’s enough” For a child friendly environment that quex is known for, I think you should try an adapt to using age appropriate language and become more child focused and friendly. They are children after all. I regret even paying as much as I did for the party to be treated the way we were. I had emailed the day of the party but no response so I thought I’d share my experience here for others considering booking.