A well presented and maintained facility, in a clinical and soulless way. The bouldering routes are interesting and challenging and the space is comfortable and well lit. Unfortunately, I left Redpoint feeling deflated, vaguely humiliated, and like I had been accused of lying. I am a novice climber and had hoped to use my time at Redpoint to increase my experience and confidence in top rope climbing. At registration I answered the test questions satisfactorily (albeit without the technical jargon of climbing) and borrowed a harness. When preparing to climb I realised that the harness was different from the ones I've previously used. Being new to the sport I wanted a harness that was more similar to what I was used to, but it was my approaching the staff to ask for a switch which led to me leaving Redpoint feeling like I was an awful human being. Obviously, the staff have a duty of care and of course I don't want to be responsible for endangering my climbing partner. However, I have completed a belay course, been signed off by a competent instructor, and belayed for a handful of partners, so to be told that I would need to complete Redpoint's belay course to be signed off for top rope climbing at their facility felt like a kick in the teeth. I was, without warning, put on the spot to "perform" my belay technique. I felt flustered and uncoordinated and it took a few seconds for me to settle into it. In my humble opinion, I was harshly judged and rather than being given some time and space to gather myself and offered a couple of pointers for what to work on I was written off as incompetent. If, like me, you are fairly new to climbing it would be best to contact Redpoint prior to your visit and explain your experience level so that they can advise you how to get the most out of your time there. Be that increasing your experience elsewhere first, or booking a belay course with them, for example. Perhaps also avoid going on a Sunday afternoon. I imagine it was the end of a busy weekend of children's birthday parties and the staff were less inclined to be kind to a novice and this made it easier for them to justify having a catty and demeaning attitude to well-meaning patrons. It would take a lot for me to return to Redpoint and I wouldn't recommend it to people like me who are novices and visiting to increase their climbing experience. My initial impression of a friendly and welcoming team was well and truly shattered by the end of my visit. I went with a climbing partner and they too were left feeling humiliated by the whole experience.