The Firefly Beer Haus — Restaurant in Worcester

18 December 2024: 12.05pm. A comedy of errors and poor customer service from the Australian barmaid. Avoid.

1. As a beer lover, I came here specifically to try Murphy's on draught as it's very rare to find this in England. I spoke about how I am excited to try the beer because my Irish friends said its superior to Guinness. I even show a picture of my friend's beer poured in Cork, Ireland with a nice, foamy head in anticipation!

Instead, I am served a pint with barely 2mm of head (see picture), and pointed out whether this was meant to look like that, given the remarkable difference in head size.

The Australian replied, 'this is how we're taught to pour'. I managed to bite my lip and let me a drawn out 'hmm' - unconvinced that any proprietor of a highly rated craft beer bar would ever serve a stout like the one attached.

To sum up, an extremely disappointing customer experience due to the Australian barmaid's dismissive attitude.

2. Complete shift in quality of customer service to a middle-aged couple, in the presence of what I infer to be a manager/owner/senior (who donned a tote bag, a beanie with dangling poms poms and a salt and pepper eard).

When the barmaid was serving the couple in his presence, nothing was too much. 'Take as much time as you need'. 'If you would like to try some, I can do that'.

I craned my neck in disbelief at the complete change of demeanour and quality of customer service provided.

It was as if two different people was serving, when in fact it was just one!

Unfortunately, this shows that she IS capable of providing good customer service, but for whatever reason, decided that I was not worthy of the same.

I certainly do not recommend anyone to visit this bar and I won't...

AVOID!! Worst place for food and service. Me and my partner went there in the early evening and ordered some food. We were waiting 30 mins and nothing showed up, I had to ask about the food after 30 mins and the barmaid said it would take an hour for food to be cooked, so another 30 mins had to be waiting while we were starving from the long day. Could have at least told me that before I paid for the food and drinks. It shouldn't take 1 hour to cook some burgers, wings and chips when they're deep fried smh. The worst part is the food tasted dreadful. Who puts chocolate pieces in chicken wings? The onion rings had some weird breaded texture and the burgers tasted average. Staff didn't even apologise or bother to acknowledge me. Also the family sitting next to us were loud and rude, hinting at us that "someone was not happy" and there kids spilt apple juice on the plug socket while it was on causing the room lights downstairs to blackout for a min. I also felt not welcome as we were also the only Asian people in the pub and some rude remarks from that family. This place needs some serious management change and staff training as well as the kitchen staff to be checked along with their terrible menu. I usually don't write reviews but I spent £53 on...

I've been a regular at this pub for a long while. After two recent incidents involving one of the bar staff I shall be eating and drinking elsewhere. I visited twice last week and I am apalled at the attitude of a male barman after witnessing him verbally abuseing not only the female barstaff on multiple occasions but also through out the night female customers. The barman also insulted the Chef and kitchen staff to customers when trying to order by saying he “wouldn't bother with the food there”. It was very uncomfortable for me and a friend to witness this behaviour and also very upsetting to see women being spoken to in such a derogatory manner . I have no idea who the female, who clearly pushed her finger to far up this over aged wannabe hipster Dumbledors prostate was, but it clearly upset the misogynist enough to feel that a job as a barman was sufficiently powerful enough to be able to verbally abuse women and run down his own catering. It is extremely clear this man is in the wrong job. I warn all women to just be aware of this abusive barman should you choose to grace this establishment with your custom. I will not be returning while this man is there and neither...