Ulta Beauty — Attraction in Alaska

Giving 1 star only because I can't leave zero. I went in 9 days ago to get my roots bleached out and the paper white color restored to my hair. I specifically asked the stylist before she even got started if she would be able to get my hair the color I wanted and she ASSURED me that it wouldn't be a problem. After bleaching my hair TWICE, I left the salon with my hair a dingy grey color that she ASSURED me would fade out to the paper white color I had requested. I paid a total of $205 to get a color that was NOTHING like what I had asked for and has not only not faded to the color it was supposed to be, but has already turned brassy on top of it. I called Guest Services the next day to let them know that I was unhappy with my service. Instead of having a manager contact me, they have the stylist I just complained about call me!! Then, after putting me on the spot for complaining about my service in the first place, she proceeds to inform me that the corporation doesn't carry the level of developer necessary to achieve the color that I asked for. Then, she gets me to make another appointment (which I had absolutely no intention of showing up for) so she can "try to fix it". First of all, if she knew from the get go that she didn't have the necessary product to do my hair correctly, she should have said something before she ever even sat me down in that chair. Second, anyone who bleaches their hair KNOWS that you shouldn't bleach it again for AT MINIMUM 6 to 8 weeks after it's been processed (and it's even longer when it's been processed twice). Third, considering I had just complained about the service I received from her, I wasn't going to let her anywhere NEAR my head again. I still have yet to actually receive a call from a manager (after 3 calls to Guest Services) and I'm getting more upset as this progresses. I don't like leaving negative reviews, but I don't see any alternative in this situation. I really hope they get it together and do something about this soon, because I've been a loyal customer since they opened up here and I really don't want to have to escalate this even...

The worst customer service situation I have been in was at Ulta Beauty in Anchorage, Alaska. As a simple customer that came in off the street and entered the storefront without any idea of what I was looking for or needed, I decided to check out the cologne aisle and see if I could find a new Versace scent to purchase and take home. While down the aisle there was a store manager several feet away from me that was stocking the shelves with a different product line. I picked up one of the colognes off the shelf to examine it and read the product description when the store manager physically snatched the product out of my hands.

I was pretty upset and when I asked the manager why she felt comfortable taking something out of my hands she became more aggressive and said the product was not available to pick up, even though it was on the store shelves. So I immediately left the store and reported the incident to corporate and asked them to elaborate on the situation and to review the security video. The corporate representative was very apologetic for the situation, as examining products within the store was not against company policy. They said they would provide additional training to the employee but they refused to hold her accountable for her actions. There was much backpedaling when I asked for a copy of the video to show my attorney, which they refused to provide because they knew their employee committed simple battery on a customer unprovoked. Would not recommend...

The cashier offered points to earn for buying Ulta products and I asked her if it is a credit card I do not want to apply for it and she said it was not a credit card and I told her I do not want any credit cards at this moment and she assured me it was not a credit card so I applied for I thought were Ulta points. When I checked out my items which were $40 plus in products - I told the cashier I want to use my debit card and she said okay its the one we have online and I said yes my debit card I do not want a credit card. So time went by and I was receiving letters which I thought were points notices - I opened the bill and found I had a bill to pay and late charge fees. I went to the Ulta store on Dimond Blvd. and said this is a mistake - I did not want to charge to a credit card and I would pay for the items I bought and they gave me a customer service number to call and said they do not handle credit card errors at the Dimond Ulta store. I called the Ulta comenity bank and have been trying to work with them as my late charge fees and past dues add up to $398.18 but have not heard back from them since April 30, 2019 so I paid $84.00 last week just to try to get my credit score better.

I used to buy and loved Ulta Beauty products from Ulta Beauty but have not been there since this happened...

I should be compensated for all the time I put trying to fight this - people and companies get away with things like this and...