Champion Xpress Carwash — Attraction in Albuquerque

The staff is incompetent, the management is dishonest. Don't waste your money and risk your car. Go somewhere else or do it yourself.

I told the staff not to do anything with the inside of my car. They ignored me and made it dirtier by crawling all over the inside, and put a scratch on the interior trim. I paid for "the best" and there was still dirt residue on the exterior in four different areas of the car which I had to point out for them to wipe off. The manager on duty, Billy Quintana (title on his business card is "General Manager") put on a wonderful act of being concerned and his intention to make things right. Encouraged me to write a report where I (naively) wrote down all my personal information. Said I would receive a call within two days from his superior, Joseph Valerde. Of course there was no call so I called them. Joseph gives me the run around, tells me Billy is his superior, then proceeds to dispute my claim. These guys are flat out liars, and dishonest.

The car wash itself is ineffective. They have different levels of car washes, with different prices, but the car is guided through the tunnel by one of their staff, and there is no way to observe what is going on inside the tunnel except for the air drying. Again, I paid for the most expensive wash and the car still had spots where there was dirt residue.

The staff has the lowest level of competence I have ever seen, and really, how much expertise does it take to work in a car wash. It's called a "car spa" but there is zero attention to detail. The emphasis is on speed and the absolute minimum possible level of service.

The entire operation is built for deception and taking money from the customer without providing the promised service. The staff in front of the tunnel is very polite, but once they have your money (and your car), everything changes. Once you've handed over your keys and your money, you are ignored and your car is abused. It is not a "car spa." It's a third rate car wash at best staffed with people who can't get a job anywhere else, run by street hustlers whose only interest is to get you into the tunnel and take your money, then laugh because there is nothing you can do about it.

Don't let yourself be suckered in to this place. Drive on by and find...

If I could give this business a negative number as a rating I would. A 1 is Too high for the service I got on my Kia Sedona. Paid for a little pricier wash thinking it would make a difference. I kinda cleaned it up at home before I took it. Gathered the change in counsel, ash tray and passenger side door handle. Put it all on the drivers side door since I'm the one that uses it. Left a tip inside when I paid for the wash not having seen the finished work. Got out to my car and checked the very back wanting to make sure that it had been vacuumed. Sort of is a word that I would use. The guy that was drying my car and doing the windows asked if I wanted to run it through another vacuum cycle? I was trying not to be such a bitchy customer so I said no that was OK. Then I decided to stop on my way home and get a soda. Reached for the change that I put in the driver side door handle. Before had I went to the car wash I have gathered up all the change and put it in that handle. It was $8.72 in there. I know because I counted it! Came home and called the manager. It took him a very long time to get to to the phone. When he finally did I was assured they would look at the cameras and call back. Asked if I wanted to come back? For what? Did they forget to take something?! Sorry. I think I'm due a refund of my $18 car wash plus extra...

Took my coupe here today for the first time. It was in desperate need of an interior clean and a wash so I bought the "Express Polish" ($39.99) and the "Leather Seat Express" ($39.99), along with the Full Service Wash ($9.99). I was pretty pleased with how the seats were cleaned. They were awfully dirty and the techs did a great job making them look good again. The wash is a wash so there is cosmic there. I wouldn't expect it to get highway-splattered insects off of your bumper or side view mirrors. They vacuumed the interior and cleaned the glass well however, so I feel that it's a good deal for 10 bucks.

The disappointing part was the Express Polish. Their brochure describes is as "A urethane clear coat polish applied to your vehicle's finish using a pneumatic buffer." I sat outside watching the two techs utilize 2 six-inch electric buffers to wax the car. The buffers did not spin at all. That defeats the whole purpose of a "real wax." They were essentially just spreading the wax back and forth with a wool pad instead of small, concentric circles like you're supposed to. The car still looked good in the end, but for...