Sparklight — Attraction in Altus

I have been stationed all over the world; everything from high end cities to third world countries. I have had internet at all places and only had the occasional issue every once and a while. I Then get the unfortunate pleasure of having to deal with Cable One. It started with service issues and constant calling tech support. I have been put on hold multiple times; with waiting times of 20 minuets that result in a disconnection. After two straight months of hell I finally called to cancel my service. The Cable One customer service lady actually told me good luck because they were one of two internet providers. Wasn't a big issue for me at the time until I found out the other service was an AT&T 3G service. I am not a legal specialist but isn't a Monopoly illegal? Also, not to mention that they are fully aware of the dynamic and doesn't care whether or not you are a customer. They have no motivation to provide fast reliable service; customer service is a joke and is very rude. The techs tracked dirt through my house and became angry when I asked for an additional hookup upstairs. The same tech just up and said he refuses to install the 2nd access point even though it is an additional charge and Cable One would have made more money. Tolerating 3G service is much better than dealing with Cable One. OBTW if you want to change service options or need immediate assistance outside of local business hours; your out of luck and have to do without until the next day. Defiantly run...

Cable One is the worst ISP I've ever experienced in my 23 years of life. Growing up back home, my parents always paid for the cheapest internet because they did not feel it was a complete necessity, and even those companies were significantly less horrendous. I pay for the high speed package, and the (lack of) quality is a constant reminder that I still need to work on my anger issues. If you enjoy playing online games (even games from 2005), be prepared to have random, unplayable lag for undetermined amounts of time. If you have another choice as far as internet goes, choose the other option. These people only exist because they have no competition. In fact, a team of 6 well-trained monkeys could run Cable One and it's room temperature IQ employees out of business. I would be perplexed to learn that ANY employee of Cable One is proud to be a functioning member of that team; They probably lie to their family, saying they do something far less pathetic, like begging shirtless on street corners, or stealing from defenseless, blind elderly people. Every person whom I asked "Is Cable One any good?" prior to purchasing, always immediately...

So far, we have had the service about two weeks, it has dropped probably 7 times during the day, the worst so far was on Sunday when it went down for 5 to 10 minutes twice while we were trying to power through a series on Netflix. We're a military family who just relocated from another state where we had better, faster, CHEAPER and way more reliable service, OH and our data usage wasn't capped. If there were other options, I would definitely consider canceling. We were told by other families that the service was not great but here we are.... Hey sparklight, invest in some dang infrastructure. This location is remote as is, give us SOMETHING for our buck... paying more for less and sub-par stability is infuriating, especially in this day and age.. Good luck potential customers!!

Okay, I sent an email to the link you provided, Ive been here about 3 weeks now and as I type this response, my service has dropped three times... Also several times this week when I got up at 0600 my service had dropped and was slowly coming back up. again... I'm not impressed....we'll see if anyone contacts us to try to improve...