Sakura — Restaurant in Altus

1. I ordered the Ahi tower: soo unappetizing. Absolutely nothing like the picture in the reviews. It was priced as other places but was much smaller. I usually see this as a pretty extravagant appetizer at other places, but I almost thought I was being served a different dish because this one had no masago, no fresh salmon nor fresh crab, subpar rice, no sauces anywhere on the plate, and it fell apart 3 seconds after it was served. The "salmon" was a reddish colored dry "paste" looking substance with shredded imitation crab thrown ontop. I went ahead and ate some of it just due to being hungry and because I'm not typically a complainer. 2) I also ordered an eel and avocado roll. It was a 6 piece roll. I had one piece and immediately realized I had a bone stuck in my throat after swallowing the first piece. As soon as I got it to go down, I gently ran my fork across the top of the other 5 pieces and pulled up 2 good sized bones just by doing this. I even tried to chew one of the bones to make sure they weren't like sardine bones that disentigrate when eaten just to see if It was my imagination, but it wasnt. They were full fledged bones. The eel itself didn't taste like I'm use to it tasting and it looked like small dried fish tail. I quietly asked for my waitress to come to my table so I could show her the bones and ask for the roll to be taken off of my ticket since I didn't feel safe eating the other five pieces. Her response was "But you eat it." I responded "I ate one piece and swallowed a bone. I can't eat the rest of it because there are more bones. I want it taken off my ticket." She responded with a very dramatic rolling of the eyes, "ha", and walked off speaking loudly to another staff member at the front of the restaurant in a different language. She did this across the restaurant instead of going quietly to her supervisor. I was going to complain politely until that moment. I was in complete shock at how I was being treated. I then took the plate and followed the girl up front to the lady she was speaking too. I figured if she was going to react that way, she could do it with me standing in front of her. I'm assuming a hostess or manager/owner was the lady the waitress was talking to? I told the other woman my complaint of the bones and how the waitress was very rude. The waitress was standing there as she had no worries. No apology or Just acknowlgement of my experience was ever stated by either women. There was a complete lack of customer service etiquette. The hostess replied "A lot of eel have bones." I replied "I've had a lot of eel. I've never had this problem." She then responds "Sometimes its the type of breading"... ... .. Appalled and disgusted at the responses/inaction, I told them to take it off my ticket as I turned to leave back to my table. I quietly walked back to my table to put the plate back, which I did politely. The hostess took the roll off the ticket, picked her cellphone up and walked off. The waitress finished the payment transaction with me as if none of the situation were a big deal. Overall, I would be too embarrassed to suggest this place to someone and never will at this point. I was soo looking forward to my visit, but instead for the first time in my life I had be that kind of assertive in a restaurant. It takes ALOT to make me get to that point and I've never turned a meal back in either till this experience. The food and service were just that bad. I cringe to write this much negative, but people need to know what they're possibly...

An updated review after renovations.

Sakura recently had a grand opening after renovating thier resturant. After visiting here are some things to take note of.

Service is super slow. So many people are trying to get in that it took 30 minutes to get seated. After being seating it took 20 minutes for a waitresses to grab our drink/food order. I ordered a few sushi rolls which took over an hour to receive while my girlfriend got a kitchen entree and received it much quicker. If you are expecting fast service, you will most likely not get it until the popularity dies down or you go right when they open. The servers are friendly though and try thier best.

Food is actually good though. Being Japanese and stuck in Altus, this is the only real close option for me for sushi or other entrees.

Atmosphere is nice and clean. The renovations really are nice. The old Sakura was much more run down looking.

Overall the food is good. If you are expecting decent service though, you are probably not gonna get it until the popularity dies down. I saw people leave because how long it took to get food or be seated.

Give it a few more weeks and I am sure everything...

One really dislikes writing a negative review after reading all the really positive ones. We ordered for carry out. For the amount of money we spent on this trip you think some of the offerings would be fresh. The fried rice and yakisoba noodles have old chicken which tasted old as it has a weird taste. This chicken should have also been cut into smaller pieces. The sushi was okay it should also state "imitation crab". Looked great but the taste was off. The General Tso's appetizer was good with a bit of spice however it is a very small appetizer serving. The fried shumai was very off putting and overdone. They looked like mini scallops. The sesame balls (which are my favorite) were very tasty. In the end 4 of us ended up not feeling well after eating. It must have been an off night for Sakura. This was a one...