GameStop — Attraction in Amarillo

They have a great selection of pop figures, collectible action figures, t-shirts, etc. They don't have too many games in stock, but thats because everyone just buys and downloads directly from the marketplace on their Xbox or Playstation, im sure. The staff is always incredibly kind and helpful. I went in looking for Little Nightmares 2 to surprise my husband with since we played the first one together taking turns, but the girl at the register looked it up and told me they didn't have it in stock at any gamestop in Amarillo. I didn't want to go through the hassle of putting my debit card information in my husband's Xbox live account, but I thanked her and told her I would just go home and do it that way instead. The man who was working with her stopped me and said I could purchase a digital copy for the same price it would cost me on the marketplace and all I had to do was enter the code. I decided that was way better than putting in my card information and bought the code in store. I was thankful that he stopped me and let me know that. Just an example of how helpful and kind this particular store's employees are. Only downside (and its not the worker's faults) is the ridoculously low amount of money or credit they pay you for trade ins, then turn around and sell it for more than twice what they gave you. Gamestop should be ashamed of how they run their...

Watch out for an employee with balding red hair and glasses. I believe his name was Aaron, if my reciepts are correct. This guy was miserable to have to deal with the two times I've been helped by him. The first time I gave him the benefit of the doubt thinking he might've had a bad day, but upon my second visit I can see that his sour attitude is just the default way he helps people. This guy actually sighed while working with me, frequently cut me off to interject, and left me hanging instead of saying "thank you" or "have a nice day" so I was left to ask "so am I good to go?" He did all these things BOTH times I was helped! This location is great, gamestop is good, and I've never had any problems with any other employees. (In fact, the other employees I've been helped by have been super personable, friendly, and willing to help!) I just wanted to single out this guy in hopes that I may help someone in the future avoid an...

Customer service leaves much to be desired. As I went in , there was no acknowledgement from the woman who was at the front. In fact , no one even bothered to ask what I needed until Brittany , the store manager , came up and proceeded to help me. To add to this abysmal showing , as I am browsing the woman who failed to greet me the proceeded to tell the manager how she attempted to say something to me twice , but I did not acknowledge. Much to her surprise , she seemed to be less than thrilled that I was still on the store and could hear the conversation. Very disappointing treatment and I will not come back to this store...