Left in the Cold for Christmas Dinner
In October, my wife, a 17 year teacher, made reservations for the Dec. 6th, 2017 Christmas Dinner at Old Economy.
Since then, our two daughters (9 & 13yrs old) and my wife have been excited to go to this dinner and enjoy the festivities.
Only to be informed that somehow, they did not process our reservation. They offered to make room for my wife and I, but not our girls. Somehow, during the discussion with Jason, who runs it, the blame has been placed back on us...??? Five hours before the dinner?????
What a shame that a good, multi-year membership has been tarred by this kind of terrible customer/member service.
I received a call back from Michael, who was far more professional in his approach, however he did not make any offer to correct the situation either.
It should be noted that I moved other people's schedules today to accommodate us attending this evening.
Truly a great example how customer/member service can mar a relationship in spite of the...
Read moreI was just recently given a tour of Old Economy Village, and loved every minute of it. My tour guide, Barb, was fantastic and very passionate about the history of the Harmonist Society and what they have left behind. This was my first visit to the site and I did not realize the extent of the village. My personal favorite building of the tour was the wine cellar and the sample of bread that came from the outdoor oven (the whole tour is very interactive).The Feast Hall was also impressive and the acoustics were amazing. All in all, it is hard to pick a favorite because all of the buildings on the tour were interesting in their own ways and really depict the wealth of history that is embodied by Old Economy Village. I recommend this attraction...
Read moreIf you are a history buff, Old Economy Village is the place four you! Others who would find the Harmonist community fascinating would be students of architecture, as well as arborists, horticulturalists, photographers and artists.
Old Economy offers very entertaining special and seasonal programs such as a "Halloween" haunt hunt, Christmas celebrations with decorations and lighting, and many more.
It is well worth your time and effort. Programs are comparatively inexpensive; as example, the Halloween program costs only $16 per person (money well spent).
Check their website for calendar events, hours of operation and more.
If you're in the area, take a well-deserved break and come away with very special...
Read more