Tried to order a part for an AOG from this company. I was told they had 2 in stock, 1 overhauled and 1 serviceable. I ordered them early on Thursday morning. I called several times Thursday to pay and get them shipped overnight with no response. On Friday, I again tried and failed on numerous occasions so pay for the items and have them shipped overnight. I finally received a call back on Friday around noon saying that they did not have these parts they were the wrong part #. A couple hours later they called back once again and said they did actually have the parts and they could ship them overnight. This was late Friday afternoon. Monday morning I wired them the money so they could ship these overnight and arrive at my facility first thing Tuesday. Tuesday morning I call to get the tracking information and I am told that they actually don't have the parts ready that they have to go to the repair shop first and it would be 2 more days. At this point I am frustrated and at my limit and I have to get prior approval at this point because my higher ups are getting frustrated as well but they are my only option and I have an AOG so what do you do. When I get approval to wait on the repaired parts he now tells me it will actually be 7 to 10 days. At this point I have been lied to and jerked around so much that I had been researching high and low for alternatives and luckily I finally found another facility that can actually repair the 2 I have in 2 days so I cancel my order and go with the...
Read moreI had an unfortunate business dealing with ASAP Semiconductor and would never consider using them for anything ever again. Here's the issue. I was looking for a couple of V Band clamps for my plane to satisfy an AD. After looking for about 6 weeks without success I found that ASAP Semi had a couple left. I spoke with Mitchell Hinojosa to get the process started. Understand the original price of the part was around $500 on the open market. A few months ago the price jumped to about $1350 as scarcity set in. ASAP Semi decided to charge $3000 each for whatever reason - greed, I assume. I bought from them knowing I was paying an extortion fee because I couldn't find any from any other supplier, but then after ordering I found there was one general aviation supplier left with stock at $1325. Yes, I had already purchased from ASAP. Mitchell Hinojosa conveniently omitted the fact that his company does not offer any returns for any reason! I tried to send the unopened clamps back to ASAP and they flatly refused any return or refund. Then they stopped answering my emails and phone calls. By purchasing from them I lost $4000 and they are unwilling even to discuss any assistance with a return. Mitchell Hinojosa claimed he didn't make the decision to deny the return and also refused to give me any information about his supervisor or anyone at ASAP who could offer a return. They got me - but they will NEVER get me again. Good bye - I'm running away from...
Read more5 Stars – Outstanding Service from Mitchell Hinojosa at ASAP Semiconductor I recently contacted ASAP Semiconductor for a small replacement part, but my order was below their minimum quantity. Even though the order was too small for them to fulfill, Mitchell Hinojosa went above and beyond to help me. He took the time to find an alternate vendor and pointed me in the right direction without expecting anything in return. His professionalism, kindness, and willingness to assist—even when there was no sale involved—truly impressed me. Exceptional service like this is rare, and I’m very grateful. Highly recommend working with Mitchell and ASAP...
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