Car Trackers — Local services in Anaheim

Please Read. I read all the bad reviews so I'm writing this in hopes of helping people understand how this business operates. There are a lot of 4 & 5 star reviews, not sure how they got them but likely they all from customers that take very lowball offers, and hold full title. These cases offer zero risk, and the upside is so good these people likely fly right through their process.

First you get no quick online quote, even after going through their process, Vin#, Millage, Damage all that. What you get is a phone call within minutes, in my case. That's when they read the seller, starting with being a bit evasive when trying to get their offer. They want to do a video call to check out the car, well it was dark at that time I said I just wanted a ball park, a price based on info I gave them, I said; "if you can't do that than just forget it. That along with "I have done my research, I know the retail value" I got an offer I thought was great, it was a range that nearly matched Kelly blue to the dollars. I thought at the time, wow this is a respectable business, and then set a video up for the next day, today. So 15 min after the video, they called back, offering the low end of the range. I was not having that, they upped it and we meet in the middle. Here's where the problem stared, when they explained the process. First they want some info, payoff and stuff, then after you sign paper work, they set a Date and time to pick up the car. Well during the back and forth over price "We'll get this all done today with a check in your hand" another reason to come down from my firm, was the suggestion, The ole "A bird in the hand is worth two in the bush" So ok he completes the walk through. I then asked "How will you verify Payoff?" "Oh we don't pay it off before we pic it up, but we do pay you with a check for the amount above the payoff". BIG RED FLAG, this didn't seem to make sense, your giving me a check for a tiny fraction of the cars value, and then kind of making a promise to pay the bank? Why?, Wire transfer is nearly instant. I didn't kill the deal there, I decided to read the reviews, and after reading them, there seems to be a pattern of changing the offer when they get {a better look} at the car, and stop payments of the small checks, payoffs taking weeks and longer, meaning another payment must be paid buy the party that no longer has the car. I should of expected something during the video call, He had me walk around the call 4 plus feet away, when I focused in the car wheels to point out curd rash damage, the 1st wheel "yeah ok" did not ask to see others or (is that the worst of it)? Also did not want to see under the hood.

So do not waist your time with these people, unless you are ok with taking 1/2 the...

SCAM! FALSE INFORMATION. BROKEN PROMISES. DO NOT USE.

Appraiser missed first appointment and I was not told about. I had to call to find out that the appraiser would not come and that was an hour after the time they said they would be there. The second appointment came and she was an hour and half early.... Cannot get their time down correctly and do not care about the customers time slots they have asked for. Very unorganized. I wasted my Sunday morning waiting for no one to show up or give me the courtesy phone call that the appraiser would be late or for a reschedule.

Once we got talking, everything was going great. Truck is in amazing condition and the appraiser asked me to quote her high so she can quote her manager and work the deal. She did not try to negotiate with me just told me what was being done when she wasn't one the phone. I believe that these two had this processes down for some time on what was going on because by the time they were finished BSing each other they met in the middle.

As I filled out paper work, I was told that no paper work would be submitted nor will the truck be picked up till 48 - 72 hours after the check had cleared the bank. I had all this done Sunday ( bank is closed ). So the check was written for the next day. Not even 24 hours later I was being told that the DMV process had been started and they wanted my truck.... I did not deposit the check.

48 hours after the date on the check, the DMV process has been almost completed and there is "nothing" that can be done. The GM continues to say "Sorry I cannot do anything," "We did all the paper work for the DMV just after 24 hours," "We cannot cancel the sale," .... pretty much saying they do not care about their customers and just care about the cars. Not once did Austin say, let me check with our DMV Rep. Let me see if we can work something out here.

Do not use this company. They provide false information. Do not confirm information before going to DMV. This is a company that is very selfish and will not work with customers/clients.

Overall, terrible experience. No help. Very unprofessional. Lots of talk that you want to hear with broken promises.

These reviews should not be taken lightly. This company should not have...

Here’s the backstory:

I posted my car for sale on CL as everybody else. A few days later, I noticed that the prices for my car were fluctuating so out of curiosity, I did a KBB value check. Within a day I started getting emails from them requesting to have a conversation. This seemed rather odd, so I did some research and apparently, they have a partnership with KBB (we’ll get to this later on). The first conversation went pretty smoothly, as they pitched a pretty low offer but I told them it was comically low and we had a laugh about it. A day later, I received another call from a different agent. He told me that he spoke to his manager and made a slightly higher offer that was oddly specific down to the dollar amount. And again, I told him that it was comically low. We had a nice chat and I told the gentleman that the car is priced below the going market rate, and since the car is in perfect shape, they would just pay me the low offer and post it for the market rate, scalping the difference. The agent laughed and agreed that’s how it goes.

Here's the thing, after that conversation ended, I’ve received almost ten emails, all then of them phishing for random information about me and the car, and again, all of which ending with the exact amount offered by the second agent down to the odd dollar amount.

Here's what they do:

When they see cars going for a higher market rate than their KBB value, they immediately jump in and low ball offer at the KBB price point, then after an inspection, drop the offer by a few thousand dollars.

Here’s what I found out: After doing some research online, I found out that this their standard practice in acquiring cars they see a high profit margin in. The idea is that if they’re able to bombard you with enough offers with the same price, you will simply accept that as the fair market value of your car and just accept it. After doing some digging through the car forums, it would appear that this is their standard practice.

This is super shady and unimaginably distasteful. I would think twice about doing business with them, as if they’re willing to do this to their sellers, I wonder how they’re screwing over...