Sky Zone Trampoline Park — Attraction in Anaheim

I’m deeply upset about my experience at Sky Zone today. I’ve been a member for almost a year and have visited countless times with my daughter, but today was incredibly disappointing due to the way a serious situation was handled. My daughter and nieces ages 4, 8, and 9 were playing in the trampoline area when an older boy, around 12 years old, approached them and asked to play. They agreed, but when my 9-year-old stepped away for a water break, the boy began behaving inappropriately touching my younger nieces and making intimidating faces at them. Frightened, they immediately ran to tell me what happened. I immediately reported the incident to a floor crew member, who was kind, professional, and took it seriously. He found the boy, located his parent, and involved the manager. However, the manager never once came to speak with me directly. Instead, he only spoke to the older boy’s mother while the floor crew member relayed information to me. I found this extremely unprofessional and dismissive, especially given the nature of the incident and how shaken my girls were. Later, I was told the manager had reviewed the security footage and concluded that the boy only touched my youngest niece on the leg “closer to the knee,” and claimed that the girls had approached him first. Not only does this contradict what my girls told me, but beginning with that detail made it seem as though they were blaming my girls, as if that somehow justified the boy’s inappropriate actions. This framing felt like an attempt to shift responsibility and minimize the situation. According to my girls, the boy approached them first, so I question whether the footage was reviewed carefully or interpreted fairly. Their solution was to advise me to teach my kids to keep their distance from others even though the place was overcrowded, and they offered two VIP passes, despite me already being a paying member. They also claimed the boy would be asked to leave, but I left before seeing if that happened because I was so upset. When I expressed my concern about being told to have my daughters “keep their distance” from others in a trampoline park, I asked, “But he was the one who initiated the contact, and he’s much older than my girls, right?” The response I got was simply, “Again, we’re asking him to leave,” delivered with a cold, dismissive tone. It was an incredibly insensitive and inappropriate way to handle a traumatic and serious situation. To make matters worse, as I was leaving, I saw one of the managers smiling and chatting with the boy and his mother. The same manager who never once came to speak to me or check on my visibly shaken girls. I urge other parents, especially those with young girls to be cautious when visiting the Anaheim location. Based on my experience, it seems like management failed to take this situation seriously and showed more concern with protecting themselves and comforting the accused than ensuring the safety and emotional well-being of the...

Not good

All changes saved Incompetence. My Kids and I arrived at 947am. We were told we would have to wait until 10am. So the kids joined another group of kids waiting by the warped wall attraction. When the clock on Sky Zones Wall displayed 10am, we all, about 20 kids and parents, went to the stairs to be let in. We were informed by the guy screening people that we missed the 10am safety announcement, when we pointed to the clock on the wall he said, "Oh thats wrong, that's slow 5 minutes."

At this point I asked him to go over the safety points at the kids already waited 12 minutes and it wasn't fair to make them all wait 15 more minutes due to the clock being wrong. He said no. I asked to speak to a manger and Kendal, pardon if that's misspelled as there was no name badge, came over. She had an extremely sour attitude, said "We know the clocks are wrong, but there is nothing we can do about that." So I asked, if you know the clocks are wrong, what is your staff not telling people to be here at 955am?" To that she responded, "Sir your not going in until 1015am, nothing I will do about that, but you can go to the counter and get a new wristband for 15 minutes."

So, to be clear, your company/staff are unable to set the clocks in the building to the correct time. The staff is unable to tell parents when the check in, to be at the stairs at the new time displayed by your clock. (A 5 minute delay would mean the announcement plats at 55minutes, 10minutes, 25 minutes, 40 minutes on the hours). Instead Kids and entire birthday parties are told its their fault. Pathetic.

So I clear, I expect a response from Sky zone, not apologizing for the inconvenience, but recognizing the incompetence, stating the clocks and pa system have been properly synced and management staff understand to resolve issues when it's sky zone's fault. I will continue to follow up in review fashion until this error is addressed and corrected.

This review is looking...

I had just decided to come to Sky Zone after going to the Angels game nearby. Along with me were 5 other friends. At first, it was alright. Dodgeball was fun and all but then came the moment. I was playing dodgeball with these older kids who looked about 15-16 years old and one Asian looking one just stared at me and kept on aiming at me. Of course, he nearly nailed my head many times and he chucked the ball at my chin and it made me feel queasy. I played some basketball with my friend and then went back to dodgeball and what do you know. Some more high schoolers thinking they're all cool just nail me again. At this point I told my friends to just do something else. Next thing you know I'm in the foam pit trying to do a front flip and I hit my knee against my nose and it starts bleeding along with my lip. Right at that moment all the parents of my friends just filed a complaint. Not just me, but my other friends also got nailed in their heads too. We looked for the idiotic and stupid workers who were operating the dodgeball court at the time and told them that they should have had age groups when we were playing. The "safety" video even stated that they would separate us into age groups. While we were arguing at the dodgeball courts a few adults near us were laughing. I immediately just called them stupid people. Before coming here, please, please, consider your other choices other than this careless, rude, and overall terrible place. Not to mention the place is pretty dirty. The bathrooms had strips of paper towels on the ground. In addition to a terrible place, the motorcycle games back your stomach feel very bad as if there was radiation. This dumb Sky Zone place...