Mercedes-Benz of Anaheim — Local services in Anaheim

DO NOT BUY ANY VEHICLES FROM HERE:

Purchasing my 2023 EQE from MBZ Anaheim has been the most traumatizing and disappointing experience I’ve ever had with any dealership — luxury or otherwise. Their negligence didn’t just cost me time, stress, and money — it nearly cost me my life.

To start, I was sold the car under the agreement of 2 years of free charging. After taking possession of the vehicle, the dealership completely failed to activate this part of the contract. For 3 weeks, I was give calling, visiting, and pleading for help, only to be dismissed over and over. It wasn’t until I sat down with the owner and fought for my contract that I was reimbursed. Even then, I had to figure out the actual activation myself — translating German menus in the Mercedes app because no one at the dealership could assist.

Adding insult to injury, I was misled about the car’s condition. I signed the purchase agreement thinking I was buying a pre-owned vehicle with 3,000 miles — only to be informed after signing that it actually had over 8,000 miles. A blatant, dishonest bait-and-switch.

But the true nightmare didn’t begin until a few weeks later, when my tires started showing warning signs. I brought the vehicle back immediately, concerned for my safety, and Mercedes-Benz of Anaheim simply rotated the tires and sent me on my way. They refused to replace them, brushing off my concerns.

Months later, now relocated to the East Coast, I experienced something terrifying: while driving at highway speeds from New York to DC, my car began hydroplaning violently — without rain, snow, or any conditions that would normally cause it. Hitting even a small bump would send the car slipping and skidding out of control. Roadside assistance blamed the tires, so I stopped, checked, and filled them carefully. Yet hours later, the car hydroplaned again, worse than before, throwing me across lanes and nearly causing a fatal accident. I was completely alone, in the dark, stuck on an isolated stretch of road with no help nearby, fearing for my life.

I had no choice but to crawl at 10 miles per hour for hours just to reach safety. The next morning, after finally making it to Arlington, I took the car to Mercedes-Benz of Arlington, where the car sat for almost two weeks. The diagnosis? A faulty tie rod — a critical suspension component that was severely compromised. Had I hit another bump, another slick patch, or been forced to brake suddenly, I could have easily been killed — all because Anaheim sold me a defective, unsafe vehicle.

Even worse, Arlington initially tried to charge me to repair this defect, despite the car being under full warranty. It took multiple heated arguments and visits before they honored the warranty and replaced the part — something that should have been done at purchase if Anaheim had done their due diligence.

Now, to top it all off, during my recent A2 service, I was told that Anaheim’s finance team failed to properly enroll my vehicle into the complimentary service package I was promised — despite written proof I had in emails. Yet again, I was asked to pay out of pocket because the system wasn’t updated properly.

I spent the entire day today desperately calling Anaheim to resolve this — starting from 9 AM, leaving voicemails, sending texts, calling managers. The receptionist lied about managers being available, Edward Hwang, the General Manager, left early without calling me back, and Service Manager Sam Kashani refused to pick up or return my calls. Once again, I’m stranded — left without a car and without support.

Mercedes-Benz of Anaheim sold me a dangerous car. They lied about the condition of the vehicle. They repeatedly denied me the services they contractually promised. And they left me abandoned when their failures nearly cost me my life.

This is not just bad service. It is gross negligence, deceptive business practices, and a complete betrayal of customer trust. I will never purchase another car from Mercedes-Benz of Anaheim — and after this nightmare, I doubt I will ever trust the Mercedes-Benz...

I would like to share my experience with this place,..., Mercedes Benz in Anaheim,.. Even 0 star is not enough for my bad experience, The only things I can say „ that it was an expensive lesson for me to learn .., from SAMIA KASHANI who was the sales person. I trusted her and anything she advised to me l believed her, I had a GLA 250 Mercedes Benz and I reached out to her to purchase my vehicle since my lease was almost up, and I was very happy with that car... BUT she convince me and or I can tell manipulated me with a thousand meaningless reasons,,, to give up on that car and lease a new one ,and she said: Mercedes Benz gave negative respond to trade my GLA 250 with a new Mercedes Benz Then she said: only choice for me is lease a new one , And she will take care of me to waive the fees for tires „which is not true , because I find out that when customers lease a new car they will take care of this fees anyway,, AND that was part of my bad experience, I trusted her and I thought she is really nice and helping , At that moment she confused me about the production date of my Mercedes, She insisted that it was 2019 vehicle when it was actually from 2021 . She told me I would be paying a lot of maintenance fees if I keep this car, She pretended to be very friendly and even requested that I would write a good review for her, and again I believed her .. Short story: she sent me back home with a new sedan Mercedes Benz that I AM NOT happy with and she sold my GLA 250 from the back door to her own friend,

I still haven’t heard anything back from them .

Hello I’m waiting to hear from you ( the owner of Mercedes Benz of Anaheim) I forgot to tell SAMIA KASHANI forced me to say that I’m keeping my GLA 250 for my son , That is NOT true .

Hello again, I just got a letter from Mercedes-Benz of Anaheim that says : Their indicate the factory warranty on my 2021 Mercedes-Benz GLA has expired or is about to expire,,, And………………………………………….. Please call 1-888-280-2003 with your current mileage before February 3,2025

And in the very end of this letter is , Sincerely Eddie Hwang General Manager Mercedes Benz of Anaheim

I’m trying to post this letter to show everyone how SAMIA KASHANI played with me,, AND no body help me with this problem.

HELLO Mr Eddie Hwang ,

I am writing to formally express my deep dissatisfaction and concern regarding a highly unethical experience I had with SAMIYA KASHANI one of your sales representatives at Mercedes Benz of Anaheim ,, This incident has not only resulted in financial and emotional distress for me but has also damaged my trust in the integrity of your dealership and the Mercedes-Benz brand. Two years ago, I was in possession of a Mercedes-Benz that I deeply valued and had every intention of purchasing. However, SAMIYA KASHANI in question manipulated, pressured, and misled me into releasing my vehicle and leasing a new one instead. She convinced me that this was the best option, despite my clear preference for keeping my original car. To make matters worse, I later discovered that she had sold my previous vehicle through unofficial channels—bypassing standard dealership procedures—and transferred ownership to a personal acquaintance.

Since then, I have been completely dissatisfied with the replacement vehicle, which does not meet my expectations or needs. Moreover, I continue to receive emails and letters from Mercedes-Benz regarding my previous vehicle, including warranty expiration notices. This suggests that the transaction was not properly reported or documented within Mercedes-Benz’s system. Additionally, I have learned that the SAMIYA KASHANI falsely stated that I kept the original vehicle for my son while leasing another one for myself—an outright...

I am sharing this review not so much of the actual people at the dealership, but a manufacturing problem with the Mercedes CLA 250. The actual employees were really nice and efficient with the purchase, however, my experience with our car was horrible! We purchased the car on Jan 25th, and by January 27th, we had to return the car because after driving on the freeway at 50 mph when you try to break, the car was literally shaking! Clearly, the car was never checked after sitting on the lot and needed brakes. We took the car in on Monday morning and yes, they did take care of it. Two weeks later, while just driving down the 91 freeway, our car caught fire, literally for no reason at all! Literally, we were just driving and the engine started smoking and minutes later the car was fully engulfed in flames! Thank God we pulled over and jumped out immediately! We were dangerously pulled over on the side of the freeway 11 PM at night with a car caught on fire for no reason at all! After further research, I found several videos and articles online about Mercedes needing to recall over 800,000 vehicles and not doing so because of a shortage on parts! Mercedes also has a class action lawsuit out of Florida from customers whose cars are catching fire, literally in their garages and in front of their homes, due to a coolant leak issue. This malfunction is not only for one model there are different models with the same malfunction! The footage is on YouTube. I urge anyone looking to buy a Mercedes to check for recalls, and if you are having a coolant issue, take your car in immediately! Our car catching fire on the 91 expressway in this manner could have caused us to get in an accident or even another car to get into an accident because there was smoke everywhere and we could not see! I own the same model in Chicago, and that car had the same exact issues! The difference is I got an error message on that car about the coolant and the engine overheating, I was able to pull over, and take it to the dealership the next day. They fixed the issue. That was about a year ago. Please be aware and pay attention because this could have gone really bad for us… I thank God we are all OK! Oh and I must add, we did not have the car for a full three weeks and all of this transpired! Although I am grateful my insurance company is taking care of us, we still lost out on our $10,000 deposit on this car. Mercedes basically said oh well! Come to find out the woman who sold us the car is no longer with the company and neither is her manager! All of this in 3...