Celeslie's Salon and Spa — Attraction in Arnold Township

RUN! My husband bought me a $400 gift certificate in December 2021, thinking he did a great thing. My poor husband! It's been a nightmare trying to use this stupid gc!!! First, they don't have all of the services listed on their website due to "staffing issues". My husband purchased this card because of the billboard he saw and checked the website and saw the awesome looking packages available, but to no avail. I had a plan for how to use it and called over the course of 2022 to schedule multiple times; each time, they either did not have nail services, facials, or massages (even though all was listed on their website the entire time) and suggested that I either keep waiting, or instead spend it on products !!! or color my hair (which requires upkeep - hello, bait, and switch) and would not give me my money back instead. I opted for a haircut, and that used $50 of it. The salon looks nice in some areas, and in others looks very haphazard, unprofessional, and not pleasant. Dusty surfaces, spa area walls missing pieces of trim, very splotchy paint... They have an entire coffee bar area that looks like it would be an awesome addition to the business and is advertised, but both times I've been in there, it has not been up and running. Btw- don't count on the prices on the website. They're not very clear, and you don't get what you pay for. I finally was able to schedule a stress fix package and upon being taken back was not offered a beverage (advertised), and received a bundled up robe shoved in a locker that definitely smelled like it needed to be washed (gross), had torn out loops for the belt, and the belt was a different color to boot. Great massage and facial, but the total time was significantly shorter than it advertised on the website for the package, and they did not offer any special beverages. When I finally asked, I was told that due to "staffing issues," there are often times no workers there to do the beverages, which are advertised on the website as a perk of getting the package "deal." It may seem like a small thing, but they sold me on a 3 hour package with complimentary beverages as a perk, and I scheduled a haircut immediately following it so with all of the waiting beforehand, in between, and afterwards, I was there for almost 4 hours- good thing I brought a coffee in. The "3 hour package" services ended after 2 hours, 15 minutes. I'm assuming they figure if they're running into other appointments they'll just end yours. You couldn't pay me to return to this salon a third time. I literally gave the extra remainder of my gift certificate to the girls who did my services on top of their 20% tip just to be done...

I don’t know where to begin! I had such a negative experience!! I called and asked how much for a tone and was told around $50. I arrived and the stylist barley listened to what I wanted. Which was just to get the orange out. She brought me over to the sink and put product on my hair. The stylist got product on my face. To be nice I stated oh no worries I have a makeup bag in my car. After the product was in my hair for like three minutes she brought another stylist over and they both looked concerned and began to talk about how to fix whatever was happening with my hair. While the two stylist were talking one of them states “at least the ends look pretty...”. The stylist then puts more product on my hair. As the product sat in my hair my stylist waxed my eyebrows. She puts her hands all over my face for leverage in an unnecessary way. I asked her to touch my face less to which she replied “Well you said you brought your makeup bag to fix it??” The stylist then blow dries my hair and states “I IIKED YOUR HAIR BETTER BEFORE. IT HAD A SUNKIST LOOK”. I stated I liked my hair to but just wanted the bits of orange out to which she replies “YEA THATS THE SUNKISS” and walks away. The receptionist walks up to my stylist and tells her that her 2:30 was here. The stylist then turns to me and says “SORRY I DONT HAVE TIME FOR YOUR TRIM”. The stylist had a negative tone the whole time I was there. LASTLY, I get to the counter and am charger $100. I payed and tip. I leave and then get a call saying THEY OVERCHARGED MY ACCOUNT. As the receptionist tells me and states they will fix it I say “Oh accidents happe”... SHE HUNG UP WHILE I WAS MIDSENTANCE. This was an awful experience!!!!! Do not go to this salon!!!

I’ve never left a google review before but just felt like this was necessary. It really hit me how bad the experience was once I left! Would...

PROS: Great massage.

I loved sitting in the dry sauna before my massage, then showering in their rainshower room when it was over.

The atmosphere was very relaxed, and I never felt like they were trying to rush me out the door, like some other places I've been.

CONS: No online booking for massages.

Website is what I call "fancy-awful." Moving background with cool effect but terrible resolution. Tabbed browsing structure with, like, javascript or something generating what could very easily have been static pages dynamically based on user clicks. Transparent background divs that have text which is the same color as many regions in the terrible background .gif which is their site-wide background. since the website offers none of the functionality that would matter to those who embrace technology, this site could very easily have been written in regular old fashioned HTML as a non-interactive informational site with hours of operation, services and prices offered, and a "contact us" page. Really, it's just a terrible website, and they're such nice people that I can't help but think that someone is way overcharging them to host it. They should seriously consider hiring one or two freelance coders to help them implement an online scheduling service that ties in with their in-house...