Dairy Queen Grill & Chill — Restaurant in Arnold Township

On 10/6/2014 I went to the Arnold, MO DQ to order a 60th birthday cake for my mother. The girl at the counter could not find the order book & was told by one of the drive thru workers to put it on a sticky note. I order a sheet cake to be picked up on 11/8/2014 & paid for the cake. I called DQ on 11/7/14 to confirm the cake would be ready on the 8th. The girl who answered said it would be ready by then. I asked if it was okay to pick up between 2:00 - 3:00 & I was informed it was already made so that was fine. When I went to DQ on the 8th there were 2 customers in front of me. They turned out to be the employee's sister & boyfriend. I waited while the sister called someone else they knew & they all talked then waited so the worked could find a "little baby spoon" for her sister to use. The employee looked at me then walked from behind the counter to continue her conversation with her sister & her boyfiend. Another employee came up & said, "Well I guess I'll help you." She came out with a small round cake & asked if my order was for Allison. I said no it was a sheet cake for a 60th bday. She could not find it but did not tell me, instead had several other employees try to find it. By the time another employee came to talk to me I was very upset. He told me there was no need to be upset. I explained I called the day before to ensure it was ready & was told yes. He told me repeatedly that I must not have called the correct store. Not only was my cake missing but I was being called a liar. I told him the party was in an hour & he needed to make my cake. He told me he would not because I was upset. Who would not be upset that a cake that was ordered several weeks in advance, paid for, was told it was ready was not there?? He asked for my receipt & I told him it was at home that I didnt think I would need it. He said he would make me a new cake but would not give it to me because I dont have the receipt on me. I asked for the store managers name & number he said he could not give it out but I should call Monday-Friday anytime between 11:00-2:00. I called & what do you know, he is not there. I had less than 40 minutes to find a cake. Do you know what the stores have when you are in a pinch? Superheros & My Little Pony cupcakes. This is a far cry from the ice cream cake we had planned for my mother. Needless to say I will never order or purchase another...

I went through the drive thru of this DQ on Saturday and had them place my entire order into a bag for the trip home. Upon arriving home and I realized they got my order wrong. I called the DQ up and let them know that they made it wrong, they put me on a LONG hold... Finally they came back on and said that because it was close to closing time I needed to put the ice cream into my freezer at home and bring it back the next day to PROVE that it was wrong. He even took time to mention that I couldn't eat any or they wouldn't replace my order, because again, I needed to PROVE that it was wrong.

Are you kidding me? It what world do I need to PROVE that they made a mistake? Not to mention, but assuming that the following day I would just make a special trip to RETURN their ice cream to them... I have NEVER heard of such a policy and its obvious as to why... BECAUSE ITS A HORRIBLE POLICY.

In a world where there is a MILLION fast food restaurants to go to why would I choose to spend my money at this place? Well I won't. I will drive the extra 50 feet and go to the Culvers Ice Cream which is directly next door.

Poor policies lose customers.... How foolish of this DQ,...

Went through the drive through. They weren't very friendly and just assumed our kid's meals wanted tokens. Had to remind the window staff we still needed half of our drinks. They didn't separate the kids meals out so we had to stop and make sure we had all of our food we ordered. Then 2 of our sandwiches were wrong and we didn't get the extra sauces we asked for. There is a lot of room for improvement if this store actually wants to be a good food service location. Our wait just to get our meals was almost 10 minutes. Very disappointed with how this business is run. I worked in food service for 17 years and this is by far one of the worst locations I've eaten at. Our food was old, the blizzards were not shown to us upside down like they used to and weren't even mixed all the way. I couldn't even finish my meal because it tasted so old it was unappetizing. 2 of our sodas were more carbonated water then anything and they got poured out first. There are some things that you can just brush off and try to excuse, but when every part of the experience is bad, you just don't ever go back. And we will...